Services or Analysis – means laboratory medical tests, and/or medical consultancy services, biological sampling services (including at home), laboratory analysis services of biological material, services for translating results into Romanian (as appropriate), services for transporting biological material to the respective laboratory, ordered/contracted by the Patient or his/her legal representative duly authorized according to the legislation in force of the Republic of Moldova.
Patient – the person who needs, uses or requests Services, regardless of his / her state of health, or who participates voluntarily, as a human subject, in biomedical research.
ALFA diagnostica or Laboratory – means diagnostic laboratory founded and managed exclusively by ALFA diagnostica SRL.

The responsibility for preparing the appropriate Patient for Analyzes rests with the Patient. ALFA diagnostica is not responsible for the accuracy of those Analyzes, for which the Patient has not prepared in an established, correct or according to the instructions delivered by the Laboratory. The patient accepts and is aware that the correct preparation for Analyzes directly affects the accuracy and quality of the results. The patient undertakes to get acquainted and fully comply with the rules of preparation for the appropriate analysis, which can be found on the official website www.alfalab.md. The patient cannot perform tests if he is not properly prepared for them!

In some cases, even if the preparation for the Analysis was correct, the biological material may not meet the requirements for performing the Analysis. In this case, the Laboratory will notify the Patient, and the Patient agrees on the need to repeat the procedure of sampling the biological material, which we will perform for the Patient free of charge. The term of execution of such an Analysis will be calculated from the date of repeated sampling of the biological material. If the biological material has not been collected by the Laboratory staff, ALFA diagnostica is not responsible for the procedure and conditions for the collection, storage and transport of the biological material collected in the Laboratory and the accuracy and quality of the results.

ALFA diagnostica, unilaterally, and without prior notice, at its discretion, may place and/or modify on its official website the information on the equipment used and the test systems applied. If necessary, the Patient undertakes to get acquainted with the current information, which is of interest to the Patient, on the ALFA diagnostica website. When the Patient orders a certain Analysis or a Service from ALFA diagnostica, they automatically and irrevocably agrees to perform the Analysis with the help of the equipment and/or with the application of the test system and / or the investigation method determined/established and used by ALFA diagnostica. ALFA diagnostica, at its own discretion, without indicating the causes and without prior information, may use other testing systems, methods or equipment to perform the Analyzes. The characteristics of certain test systems (including reference values) are determined by the manufacturer.
ALFA diagnostica, at its own discretion, without indicating the causes and without prior information, may attract third parties for the services ordered/contracted, provided that the quality assurance and the corresponding service order are provided.

ALFA diagnostica reserves the right to send to its Patients notifications using different methods of telecommunications regarding the availability of the results of the ordered/contracted Analyzes, and Patients unconditionally accept this fact. The patient unconditionally accepts that by indicating at the time of registration the mobile phone number, he will receive such notifications, the number and frequency not being conditional or limited. ALFA diagnostica may at any time suspend or modify the conditions for the provision of this service without prior notice and without any pre-established formalities. Messages are sent automatically, and ALFA diagnostica does not guarantee delivery of such messages to the recipient.

The results of the Analyzes are sent to the Patient only after the validation (confirmation of the preparation) by an employee responsible for ALFA diagnostica of the ordered and paid Analyzes. Electronic messages with the results of the Analyzes performed are sent automatically (without the participation of the human operator) to the e-mail address indicated by the Patient at the time of registration, as an attached file in the format Adobe® PDF®. By indicating at the time of registration the patient's e-mail address, the Patient unconditionally accepts to receive the results of the Analyzes ordered at the e-mail address indicated. As the transmission of e-mail messages does not guarantee the full security of the media and the confidentiality of data, ALFA diagnostica does not guarantee the delivery of the results of the Analyzes, nor does it guarantee that Patient data will not be intercepted/read by third parties after sending them. In order to ensure the safety/confidentiality of the delivery of the Analysis results, the Patient undertakes to receive the Analysis results personally (or through a legal representative) in one of the ALFA diagnostica medical offices on paper, the message sent to the email address being informative regarding the execution of the order. In any case, the obligation to collect the results of the ALFA diagnostica Analyzes rests with the Patient. Failure to appear at the Laboratory on the date indicated in the Application/Order/Contract, etc. for performing laboratory tests, or subsequently, for the collection of the results of the ordered laboratory services (tests), deprives the Patient of the right to submit any claims regarding the non-delivery/non-execution of Orders. 
Among the reasons for not receiving the results of the Tests at the e-mail address indicated by the Patient, may be the following reasons:

The reasons for not receiving the results of the Analyzes at the e-mail address indicated by the Patient mentioned above are not limiting and there may be other reasons for not delivering / not receiving the results of the Analyzes at the e-mail address.
If the Patient has not received the message with the results of the Analyzes, he is obliged to appear in person at the Laboratory and to address within a reasonable time with a corresponding request, which is submitted personally to the email address info@alfalab.md or to call one of the phone numbers listed on www.alfalab.md. ALFA diagnostica does not guarantee the availability of call-center operators. The release of the results will be made only to the PATIENT according to his identity document or his legal representative based on the notarized power of attorney according to the legislation in force of the Republic of Moldova.

Prices for Analysis/Services are set unilaterally and objectively at the discretion of ALFA diagnostica and may also be changed unilaterally at the discretion of ALFA diagnostica, without giving reasons or without prior notice. In this regard, the Patient undertakes prior to contracting the services and/or consultations to consult the ALFA diagnostica registrar to find out the prices valid at the time of ordering/contracting. Full payment for the Analyzes/Services ordered/contracted is made when placing the order/signing the contract, before performing the Analyzes and/or providing the Services.

The terms of execution of the Analyzes/provision of the Services are indicated in working days and can be modified unilaterally at the exclusive discretion of ALFA diagnostica without indicating the reasons or prior notification.
The working days are the days thus established by the ALFA diagnostica administration.
The term of execution of the order does not include the day of sampling of the biological material, Saturdays and Sundays as well as the non-working days established according to the legislation of the Republic of Moldova.
Among the possible reasons for changing the term of execution of the Analyzes (but not limited to them) can be: (1) the need to repeatedly perform the Analysis as required ISO 15189, internal policy of ALFA diagnostica, legislation, etc.; (2) force majeure situations (impediment); (3) equipment failure; (4) staff illness. In such cases ALFA diagnostica may extend the terms of execution of the Analyzes and / or provision of the Services during such circumstances, not more than 3 working days (and 14 working days in case of Genetic and Morphological Analysis). If after the expiration of the new term the Patient does not receive the results of the Analyzes / Services paid, he can only request the return of the payment for Analyzes and Services according to the procedure established by ALFA diagnostica and provided the document confirming the payment and the identity card.

Periodically, at its own discretion, ALFA diagnostica may (not being obliged to do so) announce the development of various promotions or promotion campaigns (hereinafter - promotion).
The duration of the promotion is always limited both by the date of the development and by the time of collection of the biological material. Moreover, in case of an increased request to the respective Service or for other reasons, ALFA diagnostica reserves the right to suspend at any time the further development of any promotion, if the number of applicants for the respective service will exceed the limit established exclusively by the company ALFA diagnostica.
In this case, ALFA diagnostica will announce the early termination of the promotion, on the official website and/or through other means of distribution of information, at the discretion of ALFA diagnostica.
ALFA diagnostica is not liable to persons who failed to participate in the promotion, in connection with its termination/cessation for any reason (including early). 
In case of discrepancies between the text of these Conditions for the provision of services in Romanian and Russian, the text in Romanian will have priority.