Modern Medical Laboratory - ALFA diagnostica

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{"component":"cHomePaginsContactContainer","data":{"componentid":"id_pagins_home_contacts_detail","phone":"(022) 82 44 44","whatsapp":"+37379600816","telegram":"https:\/\/t.me\/AlfaDiagnostica","viber":"+37379600816","goto":"id_pagins_home_contacts","componenteach":"terms","laboratorynetworkurl":"10","homecopyright":{"id":"5","status":"1","fixed":"1","pagetype":"1","order":"0","idlang":"","status_text":"active","pagetype_text":"pagetype_GENERAL","url_preview":"\/en\/pagins\/detail\/5\/1","url":"\/en\/pagins\/copyright-5","url_full":"https:\/\/alfalab.md\/en\/pagins\/copyright-5","url_canonical":"https:\/\/alfalab.md\/en\/pagins\/copyright-5","name":"copyright","title":"copyright","urlsuffix":"","description":"ALFA diagnostica SRL \r\nAll rights reserved.","description_clear":"ALFA diagnostica SRL\r\nAll rights reserved.","keymeta":"","descriptionmeta":"","image_id":"","image_ids":[],"image_url":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","image_fullurl":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","activegallery":[],"activeattachments":[],"activevideos":[],"videoobj":""},"homeservicerules":{"id":"6017","status":"1","fixed":"","pagetype":"1","order":"0","idlang":"","status_text":"active","pagetype_text":"pagetype_GENERAL","url_preview":"\/en\/pagins\/detail\/6017\/1","url":"\/en\/pagins\/terms-of-use-6017","url_full":"https:\/\/alfalab.md\/en\/pagins\/terms-of-use-6017","url_canonical":"https:\/\/alfalab.md\/en\/pagins\/terms-of-use-6017","name":"Terms of Use","title":"Acceptance of the Terms of Use of the Website www.alfalab.md","urlsuffix":"","description":"<div style=\"text-align: justify;\">Acceptance of the Terms of Use<\/strong> \r\nIn these Terms of Use, the term \"new\" and its derivatives will mean the company SRL ALFA diagnostica<\/span>\u00a0(hereinafter \"ALFA diagnostica<\/span>\"), and the term \"You\" and its derivatives - the user of the site <a href=\"http:\/\/www.alfalab.md\/\">www.alfalab.md<\/a> (hereinafter \"site\" or <a href=\"http:\/\/www.alfalab.md\/\">www.alfalab.md<\/a>). By using this site, you fully and unreservedly accept these Terms of Use, which are a legally binding agreement for you and ALFA diagnostica<\/span>. If you do not wish to accept these Terms of Use, do not use this site or leave the site immediately. By entering the site www.alfalab.md, accessing and \/ or using the site, you confirm that you have read, understood the Terms of Use and you fully and unreservedly agree to abide by and to be guided by them. \r\nALFA diagnostica\u00a0<\/span>reserves the right to periodically and at any time modify these Terms of Use, without informing visitors of this site. In case of such changes, the modified Terms of Use will be posted on the website www.alfalab.md, but communications regarding these changes will not be sent to users. \r\nThe latest version of the Terms of Use can be found by clicking on the \"Terms of Use\" hyperlink at the bottom of the home page of this site. By continuing to use this site, you confirm your full and unreserved personal agreement with subsequent changes. \r\n\u00a0 \r\nUse of the site<\/strong> \r\nThe site www.alfalab.md is designed for use for personal, non-commercial purposes in accordance with legal provisions. In accordance with these Terms of Use, you may use the website www.alfalab.md and the information hosted here exclusively for informational, non-profit and personal purposes. You do not have the right to use the site www.alfalab.md for illegal purposes or which are prohibited by regulations but are not classified as illegal. You agree not to affect the operation of the site www.alfalab.md, not to complicate without reason and not to interfere in any other way in the normal operation of the site or in its use by other users. By using this site, you accept the following:<\/div>\r\n\r\n<ol>\r\n\t<li style=\"text-align: justify;\">Do not download or transmit messages \/ information that violate the rights of third parties or may lead to their violation;<\/li>\r\n\t<li style=\"text-align: justify;\">Do not use the site www.alfalab.md for any purpose, which could lead to violations of local, state, national or international law;<\/li>\r\n\t<li style=\"text-align: justify;\">Do not use the site www.alfalab.md as a means of transmitting advertising materials or other unwanted materials to third parties;<\/li>\r\n\t<li style=\"text-align: justify;\">Do not use the site www.alfalab.md for posting or transmitting illegal, obscene, defamatory, abusive materials, as well as materials that contain threats or slander;<\/li>\r\n\t<li style=\"text-align: justify;\">Do not attempt to deactivate the site www.alfalab.md, to complicate or otherwise violate its normal operation.<\/li>\r\n<\/ol>\r\n\r\n<div style=\"text-align: justify;\">\u00a0 \r\nCopyright<\/strong> \r\nThe information and any other content of this site are protected by copyright under the law of the Republic of Moldova and international law, accepted by the Republic of Moldova. Other ownership notices and copyright notices may be posted on the site. You may not use any of the information or materials posted on this site, including photographs and graphics, in any way that could infringe any copyright, trademark or other ownership rights of any person. You may not reproduce, publish or create derivative works or transmit information or other materials on this site without the written consent of the copyright holder. \r\n\u00a0\u00a0 \r\nYou may not distribute information and any other materials on this site, but you may download informational materials, posted on this site, for strict personal, non-commercial use and provided that you do not modify or replace in any way the information materials, you will not exclude or modify the available indications, regarding the existence of copyright or trademark law. This condition does not apply to the design of this site and to that part of the content, where it is not specified, that it is intended for download. \r\nAny use of the information and content of this site, which is not provided for in these Terms of Use, may be considered a violation of copyright, trademark or other laws. \r\n\u00a0 \r\nUse of the Internet and other electronic media<\/strong> \r\nYou use this site and its content at your own risk. You are aware that the transmission of data or information via the Internet (including via e-mail) or other open access networks is unreliable and involves the risk of loss, interception or changes in the transfer process. We do not assume any responsibility for the disclosure or interception of information or for any loss or distortion that may occur as a result of the transmission through the Internet or other open access networks during your use of the appropriate site. We make no declarations or warranties that the content of this site may be available at any time or may be used anywhere. By accessing this site during your stay in another state, you assume responsibility for complying with the laws of that state. \r\n\u00a0 \r\nLinks<\/strong> \r\nThis site may contain links to other sites. We make no declarations or warranties and assume no liability with respect to other sites, which may be accessed from our site. By following the link and switching to another site, please be aware that it is not up to us and that we cannot influence its content. The availability on our site of the link on another site does not mean that we assume responsibility for the content and its use or any other liability in connection with such site. \r\n\u00a0 \r\nConfidentiality and protection of personal data<\/strong> \r\nWe respect the right to privacy of all visitors to the site www.alfalab.md. We do not collect personal data that could identify you if you do not wish to provide it. Personal data is used only by those representatives of ALFA diagnostica<\/span>, who need this information to provide services, to answer your question or request, for data analysis in order to improve the quality of services. The information, obtained from the online forms of the site www.alfalab.md, can be collected and processed to ensure the technical functioning. They will also be used to make decisions in case of problems related to the inappropriate use of the site. \r\n\u00a0 \r\nWe have taken appropriate measures to ensure the integrity and confidentiality of personal data provided by you. However, it is necessary to be aware that the transfer of data over the Internet is not reliable, therefore, we cannot fully guarantee the integrity or confidentiality of this data. Personal data may be disclosed in connection with the legal request of the competent courts, in accordance with the legislation in force of the Republic of Moldova. \r\n\u00a0 \r\nSurveys<\/strong> \r\nSometimes we practice surveying our site visitors. The information obtained from such surveys is used as a whole to better understand the needs of our visitors. As a rule, our surveys do not require information that could personally identify you, and if, in order to continue, contact details are still requested from you, you may opt out of providing such data. \r\n\u00a0 \r\nTransmission of news and communication by e-mail<\/strong> \r\nALFA diagnostica\u00a0<\/span>Gives you the opportunity to receive e-mail messages and newsletters about us. We ask for your consent to obtain your e-mail address to subscribe to the newsletter or to send the results by e-mail. In addition, by e-mail you can receive messages about other offers of the ALFA diagnostica\u00a0<\/span>laboratory. You may at any time opt out of receiving the newsletter or other messages by sending a proper written request to ALFA diagnostica<\/span>. \r\n\u00a0 \r\nReservation of rights<\/strong> \r\nALFA diagnostica\u00a0<\/span>reserves all rights not directly provided for in these Terms of Use. We reserve the right to block access to the www.alfalab.md website at any time without warning and for any reason. In addition, we reserve the right to periodically and at any time modify this site, its component parts and its functions, in whole or in part, without notice to you about it. We assume no responsibility to you or any third party for any changes or suspension or blocking of access to this site or for any loss of information about it. \r\n\u00a0 \r\nLimitation of liability and disclaimer<\/strong> \r\nYou use the site www.alfalab.md at your own risk. The content of this site is provided \"as such\" \"as it exists\", without warranty of any kind, except as expressly provided in these Terms of Use. You assume all risks, related to the use of the site or its operation. To the extent permitted by law, we make no representations or warranties or commitment regarding the adequacy, reliability, accessibility, rationality, quality, accuracy or completeness of this site and any other data, information, protocols or results, available on the site, or accessible through it, or obtained as a result of using the site in any way. Without limiting the generality of the above, as permitted by law, we do not offer any warranty or guarantee that this site will meet your requirements or expectations, that it will work at any time, continuously, safely and without faults, that defects and errors will be corrected or that any data, information, protocols or results, obtained from the use of this site, will be correct and reliable for any purpose. \r\n\u00a0 \r\nWithin the limits of the legal regulations, we waive any guarantees and conditions, directly expressed, implicit or arising from the legislation and are linked to this site and the information, available on this site or through this site, including any guarantees and conditions of commercial use, commercial quality, applicability for a certain purpose, title deed, absence of viruses and also lack of infringements or guarantees and conditions, which appear in the commercial relations or for commercial use or in the process of operation. \r\nWithin the legal limit, we are not liable for specific, episodic, secondary, minor, indirect, justification or punitive damages incurred by you or another person in the process of non-performance of the contract, under the law of justice, as a result of responsibilities, established by law, or absolute liability (including, breach of warranty), as a result of or in connection with the use or operation of this site, delayed access or inability to access or to use this site, or with the use or inability to use it, or in connection with an error, omission or inaccuracy of data, information, protocols or results, obtained through this site or as a result of its use, even if we are informed that these losses are possible, including liability to third parties or liability arising from the re-performance of obligations, including obligations of good administration or diligence, commercially motivated or arising in commercial relations, or in commercial use, or in the process of operation. \r\n\u00a0 \r\nExamination of complaints and applicable law<\/strong> \r\nIf you believe your rights have been violated, you can send a message to the Customer Service email address:\u00a0<a href=\"mailto:info@alfalab.md\">info@alfalab.md<\/a>. \r\nIf, in your opinion, the issue of confidentiality has not been completely resolved, you can contact the national center for the protection of personal data at: Chisinau mun., 48 Serghei Lazo st. \r\nAny legal proceedings, debates, and interpretations, related to these Conditions of Use and the use of the site www.alfalab.md by you, are regulated by the legislation of the Republic of Moldova. You agree to comply with the personal and exclusive jurisdiction of the courts under the jurisdiction of the Republic of Moldova.<\/div>","description_clear":"Acceptance of the Terms of Use\r\nIn these Terms of Use, the term \"new\" and its derivatives will mean the company SRL ALFA diagnostica\u00a0(hereinafter \"ALFA diagnostica\"), and the term \"You\" and its derivatives - the user of the site www.alfalab.md (hereinafter \"site\" or www.alfalab.md). By using this site, you fully and unreservedly accept these Terms of Use, which are a legally binding agreement for you and ALFA diagnostica. If you do not wish to accept these Terms of Use, do not use this site or leave the site immediately. By entering the site www.alfalab.md, accessing and \/ or using the site, you confirm that you have read, understood the Terms of Use and you fully and unreservedly agree to abide by and to be guided by them.\r\nALFA diagnostica\u00a0reserves the right to periodically and at any time modify these Terms of Use, without informing visitors of this site. In case of such changes, the modified Terms of Use will be posted on the website www.alfalab.md, but communications regarding these changes will not be sent to users.\r\nThe latest version of the Terms of Use can be found by clicking on the \"Terms of Use\" hyperlink at the bottom of the home page of this site. By continuing to use this site, you confirm your full and unreserved personal agreement with subsequent changes.\r\n\u00a0\r\nUse of the site\r\nThe site www.alfalab.md is designed for use for personal, non-commercial purposes in accordance with legal provisions. In accordance with these Terms of Use, you may use the website www.alfalab.md and the information hosted here exclusively for informational, non-profit and personal purposes. You do not have the right to use the site www.alfalab.md for illegal purposes or which are prohibited by regulations but are not classified as illegal. You agree not to affect the operation of the site www.alfalab.md, not to complicate without reason and not to interfere in any other way in the normal operation of the site or in its use by other users. By using this site, you accept the following:\r\n\r\n\r\n\tDo not download or transmit messages \/ information that violate the rights of third parties or may lead to their violation;\r\n\tDo not use the site www.alfalab.md for any purpose, which could lead to violations of local, state, national or international law;\r\n\tDo not use the site www.alfalab.md as a means of transmitting advertising materials or other unwanted materials to third parties;\r\n\tDo not use the site www.alfalab.md for posting or transmitting illegal, obscene, defamatory, abusive materials, as well as materials that contain threats or slander;\r\n\tDo not attempt to deactivate the site www.alfalab.md, to complicate or otherwise violate its normal operation.\r\n\r\n\r\n\u00a0\r\nCopyright\r\nThe information and any other content of this site are protected by copyright under the law of the Republic of Moldova and international law, accepted by the Republic of Moldova. Other ownership notices and copyright notices may be posted on the site. You may not use any of the information or materials posted on this site, including photographs and graphics, in any way that could infringe any copyright, trademark or other ownership rights of any person. You may not reproduce, publish or create derivative works or transmit information or other materials on this site without the written consent of the copyright holder.\r\n\u00a0\u00a0\r\nYou may not distribute information and any other materials on this site, but you may download informational materials, posted on this site, for strict personal, non-commercial use and provided that you do not modify or replace in any way the information materials, you will not exclude or modify the available indications, regarding the existence of copyright or trademark law. This condition does not apply to the design of this site and to that part of the content, where it is not specified, that it is intended for download.\r\nAny use of the information and content of this site, which is not provided for in these Terms of Use, may be considered a violation of copyright, trademark or other laws.\r\n\u00a0\r\nUse of the Internet and other electronic media\r\nYou use this site and its content at your own risk. You are aware that the transmission of data or information via the Internet (including via e-mail) or other open access networks is unreliable and involves the risk of loss, interception or changes in the transfer process. We do not assume any responsibility for the disclosure or interception of information or for any loss or distortion that may occur as a result of the transmission through the Internet or other open access networks during your use of the appropriate site. We make no declarations or warranties that the content of this site may be available at any time or may be used anywhere. By accessing this site during your stay in another state, you assume responsibility for complying with the laws of that state.\r\n\u00a0\r\nLinks\r\nThis site may contain links to other sites. We make no declarations or warranties and assume no liability with respect to other sites, which may be accessed from our site. By following the link and switching to another site, please be aware that it is not up to us and that we cannot influence its content. The availability on our site of the link on another site does not mean that we assume responsibility for the content and its use or any other liability in connection with such site.\r\n\u00a0\r\nConfidentiality and protection of personal data\r\nWe respect the right to privacy of all visitors to the site www.alfalab.md. We do not collect personal data that could identify you if you do not wish to provide it. Personal data is used only by those representatives of ALFA diagnostica, who need this information to provide services, to answer your question or request, for data analysis in order to improve the quality of services. The information, obtained from the online forms of the site www.alfalab.md, can be collected and processed to ensure the technical functioning. They will also be used to make decisions in case of problems related to the inappropriate use of the site.\r\n\u00a0\r\nWe have taken appropriate measures to ensure the integrity and confidentiality of personal data provided by you. However, it is necessary to be aware that the transfer of data over the Internet is not reliable, therefore, we cannot fully guarantee the integrity or confidentiality of this data. Personal data may be disclosed in connection with the legal request of the competent courts, in accordance with the legislation in force of the Republic of Moldova.\r\n\u00a0\r\nSurveys\r\nSometimes we practice surveying our site visitors. The information obtained from such surveys is used as a whole to better understand the needs of our visitors. As a rule, our surveys do not require information that could personally identify you, and if, in order to continue, contact details are still requested from you, you may opt out of providing such data.\r\n\u00a0\r\nTransmission of news and communication by e-mail\r\nALFA diagnostica\u00a0Gives you the opportunity to receive e-mail messages and newsletters about us. We ask for your consent to obtain your e-mail address to subscribe to the newsletter or to send the results by e-mail. In addition, by e-mail you can receive messages about other offers of the ALFA diagnostica\u00a0laboratory. You may at any time opt out of receiving the newsletter or other messages by sending a proper written request to ALFA diagnostica.\r\n\u00a0\r\nReservation of rights\r\nALFA diagnostica\u00a0reserves all rights not directly provided for in these Terms of Use. We reserve the right to block access to the www.alfalab.md website at any time without warning and for any reason. In addition, we reserve the right to periodically and at any time modify this site, its component parts and its functions, in whole or in part, without notice to you about it. We assume no responsibility to you or any third party for any changes or suspension or blocking of access to this site or for any loss of information about it.\r\n\u00a0\r\nLimitation of liability and disclaimer\r\nYou use the site www.alfalab.md at your own risk. The content of this site is provided \"as such\" \"as it exists\", without warranty of any kind, except as expressly provided in these Terms of Use. You assume all risks, related to the use of the site or its operation. To the extent permitted by law, we make no representations or warranties or commitment regarding the adequacy, reliability, accessibility, rationality, quality, accuracy or completeness of this site and any other data, information, protocols or results, available on the site, or accessible through it, or obtained as a result of using the site in any way. Without limiting the generality of the above, as permitted by law, we do not offer any warranty or guarantee that this site will meet your requirements or expectations, that it will work at any time, continuously, safely and without faults, that defects and errors will be corrected or that any data, information, protocols or results, obtained from the use of this site, will be correct and reliable for any purpose.\r\n\u00a0\r\nWithin the limits of the legal regulations, we waive any guarantees and conditions, directly expressed, implicit or arising from the legislation and are linked to this site and the information, available on this site or through this site, including any guarantees and conditions of commercial use, commercial quality, applicability for a certain purpose, title deed, absence of viruses and also lack of infringements or guarantees and conditions, which appear in the commercial relations or for commercial use or in the process of operation.\r\nWithin the legal limit, we are not liable for specific, episodic, secondary, minor, indirect, justification or punitive damages incurred by you or another person in the process of non-performance of the contract, under the law of justice, as a result of responsibilities, established by law, or absolute liability (including, breach of warranty), as a result of or in connection with the use or operation of this site, delayed access or inability to access or to use this site, or with the use or inability to use it, or in connection with an error, omission or inaccuracy of data, information, protocols or results, obtained through this site or as a result of its use, even if we are informed that these losses are possible, including liability to third parties or liability arising from the re-performance of obligations, including obligations of good administration or diligence, commercially motivated or arising in commercial relations, or in commercial use, or in the process of operation.\r\n\u00a0\r\nExamination of complaints and applicable law\r\nIf you believe your rights have been violated, you can send a message to the Customer Service email address:\u00a0info@alfalab.md.\r\nIf, in your opinion, the issue of confidentiality has not been completely resolved, you can contact the national center for the protection of personal data at: Chisinau mun., 48 Serghei Lazo st.\r\nAny legal proceedings, debates, and interpretations, related to these Conditions of Use and the use of the site www.alfalab.md by you, are regulated by the legislation of the Republic of Moldova. You agree to comply with the personal and exclusive jurisdiction of the courts under the jurisdiction of the Republic of Moldova.","keymeta":"","descriptionmeta":"","image_id":"","image_ids":[],"image_url":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","image_fullurl":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","activegallery":[],"activeattachments":[],"activevideos":[],"videoobj":""},"homequalitypolicy":{"id":"6029","status":"1","fixed":"","pagetype":"1","order":"","idlang":"","status_text":"active","pagetype_text":"pagetype_GENERAL","url_preview":"\/en\/pagins\/detail\/6029\/1","url":"\/en\/pagins\/quality-policy-6029","url_full":"https:\/\/alfalab.md\/en\/pagins\/quality-policy-6029","url_canonical":"https:\/\/alfalab.md\/en\/pagins\/quality-policy-6029","name":"Quality policy","title":"Quality policy","urlsuffix":"","description":"Quality policy statement<\/strong> \r\n\u00a0 \r\nFollowing the cooperation with specialists in the specific field and taking into account the patients' expectations regarding the quality of the services provided\/ especially the medical analyzes, ALFA diagnostica SRL medical laboratory has successfully implemented the quality policy aimed at ensuring resources, competence and motivation of the staff, a good internal management and full compliance with the related standards. \r\n\u00a0 \r\nIn this vein, ALFA diagnostica SRL medical laboratory undertakes to fulfil:\r\n<ul>\r\n\t<li>Design, implementation and continuous improvement of the quality management system, according to SM SR EN ISO 15189:2014;<\/li>\r\n\t<li>Orientation towards meeting the expectations of patients, partners, by providing quality services, respecting the procedures in force and paying special attention to respecting their confidentiality, privacy and dignity;<\/li>\r\n\t<li>Reacting to any customer mention of the inadequate quality of our services in a way that reflects the company's commitment;<\/li>\r\n\t<li>Provision of financial resources and personnel for the maintenance and continuous improvement of the Quality Management System and services provided;<\/li>\r\n\t<li>Maintaining a creative and fair work environment that supports, promotes and remunerates new ideas, innovations and good work;<\/li>\r\n\t<li>Ensuring good motivation and full involvement of the organization's staff, so as to ensure that all employees, regardless of their responsibility, understand the role and importance of the contribution of their work.<\/li>\r\n<\/ul>\r\n\u00a0 \r\nAt the same time, we are committed to the permanent training of all personnel in familiarization with quality documentation and implementation of policies and procedures, for the purpose of improving professional competence and acquiring the latest acquisitions of good professional practice, and in particular:\r\n<ul>\r\n\t<li>Compliance and satisfaction of regulated requirements at the national and international level;<\/li>\r\n\t<li>Periodic analysis of the activity regarding the implementation of the requirements of the quality system, for its continuous improvement.<\/li>\r\n<\/ul>\r\n\u00a0 \r\nSince quality is the most important factor in achieving and maintaining a high level of competitiveness and positioning the laboratory on the market, the responsibilities, authority and relationships for the personnel who lead, execute and verify the activities that influence it have been defined. Quality is the responsibility of all laboratory staff. \r\n\u00a0 \r\nAs the Administrator of ALFA diagnostica SRL Medical Laboratory, I have the responsibility to provide the conditions for continuous improvement and development, to establish quality objectives and to follow their achievement, to carry out management analysis, to declare possible conflicts of interest, to monitor the satisfaction of our patients\/users and employees, to participate in quality training. \r\n\u00a0 \r\nThe responsibilities stipulated in the Quality Manual and the adopted system documents are mandatory for all employees.","description_clear":"Quality policy statement\r\n\u00a0\r\nFollowing the cooperation with specialists in the specific field and taking into account the patients' expectations regarding the quality of the services provided\/ especially the medical analyzes, ALFA diagnostica SRL medical laboratory has successfully implemented the quality policy aimed at ensuring resources, competence and motivation of the staff, a good internal management and full compliance with the related standards.\r\n\u00a0\r\nIn this vein, ALFA diagnostica SRL medical laboratory undertakes to fulfil:\r\n\r\n\tDesign, implementation and continuous improvement of the quality management system, according to SM SR EN ISO 15189:2014;\r\n\tOrientation towards meeting the expectations of patients, partners, by providing quality services, respecting the procedures in force and paying special attention to respecting their confidentiality, privacy and dignity;\r\n\tReacting to any customer mention of the inadequate quality of our services in a way that reflects the company's commitment;\r\n\tProvision of financial resources and personnel for the maintenance and continuous improvement of the Quality Management System and services provided;\r\n\tMaintaining a creative and fair work environment that supports, promotes and remunerates new ideas, innovations and good work;\r\n\tEnsuring good motivation and full involvement of the organization's staff, so as to ensure that all employees, regardless of their responsibility, understand the role and importance of the contribution of their work.\r\n\r\n\u00a0\r\nAt the same time, we are committed to the permanent training of all personnel in familiarization with quality documentation and implementation of policies and procedures, for the purpose of improving professional competence and acquiring the latest acquisitions of good professional practice, and in particular:\r\n\r\n\tCompliance and satisfaction of regulated requirements at the national and international level;\r\n\tPeriodic analysis of the activity regarding the implementation of the requirements of the quality system, for its continuous improvement.\r\n\r\n\u00a0\r\nSince quality is the most important factor in achieving and maintaining a high level of competitiveness and positioning the laboratory on the market, the responsibilities, authority and relationships for the personnel who lead, execute and verify the activities that influence it have been defined. 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ALFA diagnostica is not responsible for the accuracy of those Analyzes, for which the Patient has not prepared in an established, correct or according to the instructions delivered by the Laboratory. The patient accepts and is aware that the correct preparation for Analyzes directly affects the accuracy and quality of the results. The patient undertakes to get acquainted and fully comply with the rules of preparation for the appropriate analysis, which can be found on the official website <a href=\"http:\/\/www.alfalab.md\/\">www.alfalab.md<\/a>. The patient cannot perform tests if he is not properly prepared for them!<\/div>","description_clear":"The responsibility for preparing the appropriate Patient for Analyzes rests with the Patient. ALFA diagnostica is not responsible for the accuracy of those Analyzes, for which the Patient has not prepared in an established, correct or according to the instructions delivered by the Laboratory. The patient accepts and is aware that the correct preparation for Analyzes directly affects the accuracy and quality of the results. The patient undertakes to get acquainted and fully comply with the rules of preparation for the appropriate analysis, which can be found on the official website www.alfalab.md. The patient cannot perform tests if he is not properly prepared for them!","status_text":"active"},{"id":"3","status":"1","order":"40","name":"Sampling of biological material","description":"<div style=\"text-align: justify;\">In some cases, even if the preparation for the Analysis was correct, the biological material may not meet the requirements for performing the Analysis. In this case, the Laboratory will notify the Patient, and the Patient agrees on the need to repeat the procedure of sampling the biological material, which we will perform for the Patient free of charge. The term of execution of such an Analysis will be calculated from the date of repeated sampling of the biological material. If the biological material has not been collected by the Laboratory staff, ALFA diagnostica is not responsible for the procedure and conditions for the collection, storage and transport of the biological material collected in the Laboratory and the accuracy and quality of the results.<\/div>","description_clear":"In some cases, even if the preparation for the Analysis was correct, the biological material may not meet the requirements for performing the Analysis. In this case, the Laboratory will notify the Patient, and the Patient agrees on the need to repeat the procedure of sampling the biological material, which we will perform for the Patient free of charge. The term of execution of such an Analysis will be calculated from the date of repeated sampling of the biological material. If the biological material has not been collected by the Laboratory staff, ALFA diagnostica is not responsible for the procedure and conditions for the collection, storage and transport of the biological material collected in the Laboratory and the accuracy and quality of the results.","status_text":"active"},{"id":"4","status":"1","order":"50","name":"Test systems, investigation methods and equipment","description":"<div style=\"text-align: justify;\">ALFA diagnostica<\/span>, unilaterally, and without prior notice, at its discretion, may place and\/or modify on its official website the information on the equipment used and the test systems applied. If necessary, the Patient undertakes to get acquainted with the current information, which is of interest to the Patient, on the ALFA diagnostica\u00a0<\/span>website.\u00a0When the Patient orders a certain Analysis or a Service from ALFA diagnostica<\/span>, they automatically and irrevocably agrees to perform the Analysis with the help of the equipment and\/or with the application of the test system and \/ or the investigation method determined\/established and used by ALFA diagnostica<\/span>.\u00a0ALFA diagnostica<\/span>, at its own discretion, without indicating the causes and without prior information, may use other testing systems, methods or equipment to perform the Analyzes. The characteristics of certain test systems (including reference values) are determined by the manufacturer. \r\nALFA diagnostica<\/span>, at its own discretion, without indicating the causes and without prior information, may attract third parties for the services ordered\/contracted, provided that the quality assurance and the corresponding service order are provided.<\/div>","description_clear":"ALFA diagnostica, unilaterally, and without prior notice, at its discretion, may place and\/or modify on its official website the information on the equipment used and the test systems applied. If necessary, the Patient undertakes to get acquainted with the current information, which is of interest to the Patient, on the ALFA diagnostica\u00a0website.\u00a0When the Patient orders a certain Analysis or a Service from ALFA diagnostica, they automatically and irrevocably agrees to perform the Analysis with the help of the equipment and\/or with the application of the test system and \/ or the investigation method determined\/established and used by ALFA diagnostica.\u00a0ALFA diagnostica, at its own discretion, without indicating the causes and without prior information, may use other testing systems, methods or equipment to perform the Analyzes. The characteristics of certain test systems (including reference values) are determined by the manufacturer.\r\nALFA diagnostica, at its own discretion, without indicating the causes and without prior information, may attract third parties for the services ordered\/contracted, provided that the quality assurance and the corresponding service order are provided.","status_text":"active"},{"id":"5","status":"1","order":"60","name":"Notification of availability of results","description":"<div style=\"text-align: justify;\">ALFA diagnostica\u00a0<\/span>reserves the right to send to its Patients notifications using different methods of telecommunications regarding the availability of the results of the ordered\/contracted Analyzes, and Patients unconditionally accept this fact. The patient unconditionally accepts that by indicating at the time of registration the mobile phone number, he will receive such notifications, the number and frequency not being conditional or limited. ALFA diagnostica\u00a0<\/span>may at any time suspend or modify the conditions for the provision of this service without prior notice and without any pre-established formalities. Messages are sent automatically, and ALFA diagnostica\u00a0<\/span>does not guarantee delivery of such messages to the recipient.<\/div>","description_clear":"ALFA diagnostica\u00a0reserves the right to send to its Patients notifications using different methods of telecommunications regarding the availability of the results of the ordered\/contracted Analyzes, and Patients unconditionally accept this fact. The patient unconditionally accepts that by indicating at the time of registration the mobile phone number, he will receive such notifications, the number and frequency not being conditional or limited. ALFA diagnostica\u00a0may at any time suspend or modify the conditions for the provision of this service without prior notice and without any pre-established formalities. Messages are sent automatically, and ALFA diagnostica\u00a0does not guarantee delivery of such messages to the recipient.","status_text":"active"},{"id":"6","status":"1","order":"70","name":"Delivery of Analysis results","description":"<div style=\"text-align: justify;\">The results of the Analyzes are sent to the Patient only after the validation (confirmation of the preparation) by an employee responsible for ALFA diagnostica\u00a0<\/span>of the ordered and paid Analyzes. Electronic messages with the results of the Analyzes performed are sent automatically (without the participation of the human operator) to the e-mail address indicated by the Patient at the time of registration, as an attached file in the format Adobe\u00ae PDF\u00ae. By indicating at the time of registration the patient's e-mail address, the Patient unconditionally accepts to receive the results of the Analyzes ordered at the e-mail address indicated. As the transmission of e-mail messages does not guarantee the full security of the media and the confidentiality of data, ALFA diagnostica\u00a0<\/span>does not guarantee the delivery of the results of the Analyzes, nor does it guarantee that Patient data will not be intercepted\/read by third parties after sending them. In order to ensure the safety\/confidentiality of the delivery of the Analysis results, the Patient undertakes to receive the Analysis results personally (or through a legal representative) in one of the ALFA diagnostica\u00a0<\/span>medical offices on paper, the message sent to the email address being informative regarding the execution of the order. In any case, the obligation to collect the results of the ALFA diagnostica\u00a0<\/span>Analyzes rests with the Patient. Failure to appear at the Laboratory on the date indicated in the Application\/Order\/Contract, etc. for performing laboratory tests, or subsequently, for the collection of the results of the ordered laboratory services (tests), deprives the Patient of the right to submit any claims regarding the non-delivery\/non-execution of Orders.\u00a0 \r\nAmong the reasons for not receiving the results of the Tests at the e-mail address indicated by the Patient, may be the following reasons:<\/div>\r\n\r\n<ul>\r\n\t<li style=\"text-align: justify;\">the Internet domain, to which the Patient's address belongs, fell into the \u201cblacklists\u201d (stop list, black mail list, etc.) of servers participating in unauthorized, malicious and periodic mass shipments;<\/li>\r\n\t<li style=\"text-align: justify;\">the security settings on the client's mail server prevent mass mailings;<\/li>\r\n\t<li style=\"text-align: justify;\">the patient's mailbox is crowded, blocked, or inaccessible;<\/li>\r\n\t<li style=\"text-align: justify;\">Patient mailbox set to receive messages smaller than 256,000 bytes.<\/li>\r\n<\/ul>\r\n\r\n<div style=\"text-align: justify;\">The reasons for not receiving the results of the Analyzes at the e-mail address indicated by the Patient mentioned above are not limiting and there may be other reasons for not delivering \/ not receiving the results of the Analyzes at the e-mail address. \r\nIf the Patient has not received the message with the results of the Analyzes, he is obliged to appear in person at the Laboratory and to address within a reasonable time with a corresponding request, which is submitted personally to the email address info@alfalab.md or to call one of the phone numbers listed on <a href=\"http:\/\/www.alfalab.md\/\">www.alfalab.md<\/a>. ALFA diagnostica\u00a0<\/span>does not guarantee the availability of call-center operators. The release of the results will be made only to the PATIENT according to his identity document or his legal representative based on the notarized power of attorney according to the legislation in force of the Republic of Moldova.<\/div>","description_clear":"The results of the Analyzes are sent to the Patient only after the validation (confirmation of the preparation) by an employee responsible for ALFA diagnostica\u00a0of the ordered and paid Analyzes. Electronic messages with the results of the Analyzes performed are sent automatically (without the participation of the human operator) to the e-mail address indicated by the Patient at the time of registration, as an attached file in the format Adobe\u00ae PDF\u00ae. By indicating at the time of registration the patient's e-mail address, the Patient unconditionally accepts to receive the results of the Analyzes ordered at the e-mail address indicated. As the transmission of e-mail messages does not guarantee the full security of the media and the confidentiality of data, ALFA diagnostica\u00a0does not guarantee the delivery of the results of the Analyzes, nor does it guarantee that Patient data will not be intercepted\/read by third parties after sending them. In order to ensure the safety\/confidentiality of the delivery of the Analysis results, the Patient undertakes to receive the Analysis results personally (or through a legal representative) in one of the ALFA diagnostica\u00a0medical offices on paper, the message sent to the email address being informative regarding the execution of the order. In any case, the obligation to collect the results of the ALFA diagnostica\u00a0Analyzes rests with the Patient. Failure to appear at the Laboratory on the date indicated in the Application\/Order\/Contract, etc. for performing laboratory tests, or subsequently, for the collection of the results of the ordered laboratory services (tests), deprives the Patient of the right to submit any claims regarding the non-delivery\/non-execution of Orders.\u00a0\r\nAmong the reasons for not receiving the results of the Tests at the e-mail address indicated by the Patient, may be the following reasons:\r\n\r\n\r\n\tthe Internet domain, to which the Patient's address belongs, fell into the \u201cblacklists\u201d (stop list, black mail list, etc.) of servers participating in unauthorized, malicious and periodic mass shipments;\r\n\tthe security settings on the client's mail server prevent mass mailings;\r\n\tthe patient's mailbox is crowded, blocked, or inaccessible;\r\n\tPatient mailbox set to receive messages smaller than 256,000 bytes.\r\n\r\n\r\nThe reasons for not receiving the results of the Analyzes at the e-mail address indicated by the Patient mentioned above are not limiting and there may be other reasons for not delivering \/ not receiving the results of the Analyzes at the e-mail address.\r\nIf the Patient has not received the message with the results of the Analyzes, he is obliged to appear in person at the Laboratory and to address within a reasonable time with a corresponding request, which is submitted personally to the email address info@alfalab.md or to call one of the phone numbers listed on www.alfalab.md. ALFA diagnostica\u00a0does not guarantee the availability of call-center operators. The release of the results will be made only to the PATIENT according to his identity document or his legal representative based on the notarized power of attorney according to the legislation in force of the Republic of Moldova.","status_text":"active"},{"id":"7","status":"1","order":"80","name":"Prices and payment procedure","description":"<div style=\"text-align: justify;\">Prices for Analysis\/Services are set unilaterally and objectively at the discretion of ALFA diagnostica\u00a0<\/span>and may also be changed unilaterally at the discretion of ALFA diagnostica<\/span>, without giving reasons or without prior notice.\u00a0In this regard, the Patient undertakes prior to contracting the services and\/or consultations to consult the ALFA diagnostica\u00a0<\/span>registrar to find out the prices valid at the time of ordering\/contracting.\u00a0Full payment for the Analyzes\/Services ordered\/contracted is made when placing the order\/signing the contract, before performing the Analyzes and\/or providing the Services.<\/div>","description_clear":"Prices for Analysis\/Services are set unilaterally and objectively at the discretion of ALFA diagnostica\u00a0and may also be changed unilaterally at the discretion of ALFA diagnostica, without giving reasons or without prior notice.\u00a0In this regard, the Patient undertakes prior to contracting the services and\/or consultations to consult the ALFA diagnostica\u00a0registrar to find out the prices valid at the time of ordering\/contracting.\u00a0Full payment for the Analyzes\/Services ordered\/contracted is made when placing the order\/signing the contract, before performing the Analyzes and\/or providing the Services.","status_text":"active"},{"id":"8","status":"1","order":"90","name":"The terms of execution of the Analyzes\/provision of the Services","description":"<div style=\"text-align: justify;\">The terms of execution of the Analyzes\/provision of the Services are indicated in working days and can be modified unilaterally at the exclusive discretion of ALFA diagnostica\u00a0<\/span>without indicating the reasons or prior notification. \r\nThe working days are the days thus established by the ALFA diagnostica\u00a0<\/span>administration. \r\nThe term of execution of the order does not include the day of sampling of the biological material, Saturdays and Sundays as well as the non-working days established according to the legislation of the Republic of Moldova. \r\nAmong the possible reasons for changing the term of execution of the Analyzes (but not limited to them) can be: (1) the need to repeatedly perform the Analysis as required ISO 15189, internal policy of ALFA diagnostica<\/span>, legislation, etc.; (2) force majeure situations (impediment); (3) equipment failure; (4) staff illness. In such cases ALFA diagnostica\u00a0<\/span>may extend the terms of execution of the Analyzes and \/ or provision of the Services during such circumstances, not more than 3 working days (and 14 working days in case of Genetic and Morphological Analysis). If after the expiration of the new term the Patient does not receive the results of the Analyzes \/ Services paid, he can only request the return of the payment for Analyzes and Services according to the procedure established by ALFA diagnostica\u00a0<\/span>and provided the document confirming the payment and the identity card.<\/div>","description_clear":"The terms of execution of the Analyzes\/provision of the Services are indicated in working days and can be modified unilaterally at the exclusive discretion of ALFA diagnostica\u00a0without indicating the reasons or prior notification.\r\nThe working days are the days thus established by the ALFA diagnostica\u00a0administration.\r\nThe term of execution of the order does not include the day of sampling of the biological material, Saturdays and Sundays as well as the non-working days established according to the legislation of the Republic of Moldova.\r\nAmong the possible reasons for changing the term of execution of the Analyzes (but not limited to them) can be: (1) the need to repeatedly perform the Analysis as required ISO 15189, internal policy of ALFA diagnostica, legislation, etc.; (2) force majeure situations (impediment); (3) equipment failure; (4) staff illness. In such cases ALFA diagnostica\u00a0may extend the terms of execution of the Analyzes and \/ or provision of the Services during such circumstances, not more than 3 working days (and 14 working days in case of Genetic and Morphological Analysis). If after the expiration of the new term the Patient does not receive the results of the Analyzes \/ Services paid, he can only request the return of the payment for Analyzes and Services according to the procedure established by ALFA diagnostica\u00a0and provided the document confirming the payment and the identity card.","status_text":"active"},{"id":"9","status":"1","order":"100","name":"Rules for using the ALFA diagnostica personal card","description":"<ol>\r\n\t<li style=\"text-align: justify;\">The ALFA diagnostica\u00a0<\/span>personal plastic card (hereinafter - Card) is offered for free use and is the property of ALFA diagnostica<\/span>.<\/li>\r\n\t<li style=\"text-align: justify;\">The card is an electronic key (carrying a unique combination, consisting of the card number and CVV code), which provides secure and personalized access to the personal office.<\/li>\r\n\t<li style=\"text-align: justify;\">The card is not a storage card and has a limited expiration date.<\/li>\r\n\t<li style=\"text-align: justify;\">The validity period of the Card and the discount size for each Card are established exclusively by ALFA diagnostica<\/span>.<\/li>\r\n\t<li style=\"text-align: justify;\">The Card may allow its holder, under the conditions established by ALFA diagnostica<\/span>, to benefit from certain Services provided by ALFA diagnostica\u00a0<\/span>at a more advantageous price (with a reduction from the standard price for Analysis\/Services that is in force at the time of payment by the Cardholder).<\/li>\r\n\t<li style=\"text-align: justify;\">During sales promotion campaigns or promotions of any kind, discounts, offered in campaigns or promotions, and Card discounts do not add up.<\/li>\r\n\t<li style=\"text-align: justify;\">ALFA diagnostica\u00a0<\/span>may notify the holder of any changes (including, among others, regarding the validity term of the Card and\/or the size of the discount) via www.alfalab.md, e-mail, telephone or other means without indicating the reasons.<\/li>\r\n\t<li style=\"text-align: justify;\">ALFA diagnostica\u00a0<\/span>may cancel the Card and\/or cancel\/reduce the discount at any time, without prior notice and without stating the reasons.<\/li>\r\n\t<li style=\"text-align: justify;\">The card is personal (from the moment the Cardholder is registered in the ALFA diagnostica\u00a0<\/span>information system) and cannot be transmitted for use to another person than the one for whom it was issued and registered in the ALFA diagnostica\u00a0<\/span>information system.<\/li>\r\n\t<li style=\"text-align: justify;\">The card is to be presented prior to order registration and calculation of the total cost of the selected Services.<\/li>\r\n\t<li style=\"text-align: justify;\">A lost Card may, at the discretion of ALFA diagnostica<\/span>, be replaced with an equivalent one, provided that the holder or his authorized legal representative addresses ALFA diagnostica\u00a0<\/span>with a statement regarding the loss of the card within a reasonable time and presents the identity card, as well as a notarized power of attorney in the name of the representative (if the representative addresses ALFA diagnostica<\/span>). \u00a0<\/li>\r\n\t<li style=\"text-align: justify;\">Ignorance of the rules of use of the Card is not a reason for claims by the Cardholder to ALFA diagnostica<\/span>.<\/li>\r\n<\/ol>","description_clear":"The ALFA diagnostica\u00a0personal plastic card (hereinafter - Card) is offered for free use and is the property of ALFA diagnostica.\r\n\tThe card is an electronic key (carrying a unique combination, consisting of the card number and CVV code), which provides secure and personalized access to the personal office.\r\n\tThe card is not a storage card and has a limited expiration date.\r\n\tThe validity period of the Card and the discount size for each Card are established exclusively by ALFA diagnostica.\r\n\tThe Card may allow its holder, under the conditions established by ALFA diagnostica, to benefit from certain Services provided by ALFA diagnostica\u00a0at a more advantageous price (with a reduction from the standard price for Analysis\/Services that is in force at the time of payment by the Cardholder).\r\n\tDuring sales promotion campaigns or promotions of any kind, discounts, offered in campaigns or promotions, and Card discounts do not add up.\r\n\tALFA diagnostica\u00a0may notify the holder of any changes (including, among others, regarding the validity term of the Card and\/or the size of the discount) via www.alfalab.md, e-mail, telephone or other means without indicating the reasons.\r\n\tALFA diagnostica\u00a0may cancel the Card and\/or cancel\/reduce the discount at any time, without prior notice and without stating the reasons.\r\n\tThe card is personal (from the moment the Cardholder is registered in the ALFA diagnostica\u00a0information system) and cannot be transmitted for use to another person than the one for whom it was issued and registered in the ALFA diagnostica\u00a0information system.\r\n\tThe card is to be presented prior to order registration and calculation of the total cost of the selected Services.\r\n\tA lost Card may, at the discretion of ALFA diagnostica, be replaced with an equivalent one, provided that the holder or his authorized legal representative addresses ALFA diagnostica\u00a0with a statement regarding the loss of the card within a reasonable time and presents the identity card, as well as a notarized power of attorney in the name of the representative (if the representative addresses ALFA diagnostica). \u00a0\r\n\tIgnorance of the rules of use of the Card is not a reason for claims by the Cardholder to ALFA diagnostica.","status_text":"active"},{"id":"10","status":"1","order":"110","name":"Carrying out promotions or promotion campaigns","description":"<div style=\"text-align: justify;\">Periodically, at its own discretion, ALFA diagnostica\u00a0<\/span>may (not being obliged to do so) announce the development of various promotions or promotion campaigns (hereinafter - promotion). \r\nThe duration of the promotion is always limited both by the date of the development and by the time of collection of the biological material. Moreover, in case of an increased request to the respective Service or for other reasons, ALFA diagnostica\u00a0<\/span>reserves the right to suspend at any time the further development of any promotion, if the number of applicants for the respective service will exceed the limit established exclusively by the company ALFA diagnostica<\/span>. \r\nIn this case, ALFA diagnostica\u00a0<\/span>will announce the early termination of the promotion, on the official website and\/or through other means of distribution of information, at the discretion of ALFA diagnostica<\/span>. \r\nALFA diagnostica\u00a0<\/span>is not liable to persons who failed to participate in the promotion, in connection with its termination\/cessation for any reason (including early).\u00a0 \r\nIn case of discrepancies between the text of these Conditions for the provision of services in Romanian and Russian, the text in Romanian will have priority. \r\n\u00a0<\/div>","description_clear":"Periodically, at its own discretion, ALFA diagnostica\u00a0may (not being obliged to do so) announce the development of various promotions or promotion campaigns (hereinafter - promotion).\r\nThe duration of the promotion is always limited both by the date of the development and by the time of collection of the biological material. Moreover, in case of an increased request to the respective Service or for other reasons, ALFA diagnostica\u00a0reserves the right to suspend at any time the further development of any promotion, if the number of applicants for the respective service will exceed the limit established exclusively by the company ALFA diagnostica.\r\nIn this case, ALFA diagnostica\u00a0will announce the early termination of the promotion, on the official website and\/or through other means of distribution of information, at the discretion of ALFA diagnostica.\r\nALFA diagnostica\u00a0is not liable to persons who failed to participate in the promotion, in connection with its termination\/cessation for any reason (including early).\u00a0\r\nIn case of discrepancies between the text of these Conditions for the provision of services in Romanian and Russian, the text in Romanian will have priority.\r\n\u00a0","status_text":"active"}],"seotematical":{"title":"Contacts","keymeta":"keymeta contact","descmeta":"descmeta contact","canonical":"https:\/\/alfalab.md\/en\/contact"}}}