QUALITY POLICY STATEMENT
In accordance with ISO 15189:2022 – Medical Laboratories. Requirements for Quality and Competence

Introduction
Alfa Diagnostica medical laboratory is committed to providing accurate, reliable, and internationally compliant laboratory services that meet both national and global standards.

The Quality Policy reflects the laboratory’s commitment to:

1. Continuous process improvement 
2. Ensuring patient safety 
3. Compliance with ISO 15189:2022 standards

Quality Policy Objectives

1. Accuracy and Reliability of Results 
2. Utilization of calibrated and validated equipment to ensure high-precision analysis 
3. Implementation of strict internal and external quality control procedures 
4. Patient and Personnel Safety 
5. Adherence to biological and chemical safety standards 
6. Regular training of personnel on risk management methods 
7. Compliance and Continuous Improvement 
8. Full compliance with legislative requirements and ISO 15189:2022 
9. Regular internal audits and corrective actions to enhance operational efficiency 
10. Patient and Partner Satisfaction 
11. Prompt and professional response to client inquiries 
12. Systematic collection and analysis of feedback to improve service quality 
13. Staff Training and Professional Development 
14. Ongoing staff training through courses, seminars, and workshops 
15. Competency assessments and identification of training needs 
16. Encouraging participation in conferences and international knowledge exchange
17.  A high level of professional competence is the foundation of quality and reliability in laboratory testing

Management Commitments
The management of Alfa Diagnostica commits to: 

1. Providing all necessary resources to maintain and improve the quality management system 
2. Promoting a culture of quality and accountability among staff 
3. Conducting periodic reviews of the quality policy and objectives based on evolving standards, regulations, and feedback

 This Quality Policy is accessible to all personnel, patients, partners, and regulatory authorities.