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{"component":"cHomePaginsContactContainer","data":{"componentid":"id_pagins_home_contacts_detail","phone":"(022) 82 44 44","whatsapp":"079600816","telegram":"https:\/\/t.me\/AlfaDiagnostica","viber":"079600816","laboratorynetworkurl":"10","homecopyright":{"id":"5","status":"1","fixed":"1","pagetype":"1","order":"0","idlang":"","status_text":"activ","pagetype_text":"pagetype_GENERAL","url_preview":"\/ro\/pagins\/detail\/5\/1","url":"\/ro\/pagins\/copyright-5","url_full":"https:\/\/alfalab.md\/ro\/pagins\/copyright-5","url_canonical":"https:\/\/alfalab.md\/ro\/pagins\/copyright-5","name":"copyright","title":"copyright","urlsuffix":"","description":"ALFA diagnostica SRL<br \/>\r\nToate drepturile rezervate.","description_clear":"ALFA diagnostica SRL\r\nToate drepturile rezervate.","keymeta":"","descriptionmeta":"","image_id":"","image_ids":[],"image_url":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","image_fullurl":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","activegallery":[],"activeattachments":[],"activevideos":[],"videoobj":""},"homeservicerules":{"id":"6017","status":"1","fixed":"","pagetype":"1","order":"0","idlang":"","status_text":"activ","pagetype_text":"pagetype_GENERAL","url_preview":"\/ro\/pagins\/detail\/6017\/1","url":"\/ro\/pagins\/conditiile-de-utilizare-a-site-ului-6017","url_full":"https:\/\/alfalab.md\/ro\/pagins\/conditiile-de-utilizare-a-site-ului-6017","url_canonical":"https:\/\/alfalab.md\/ro\/pagins\/conditiile-de-utilizare-a-site-ului-6017","name":"Condi\u021biile de utilizare a site-ului","title":"Acceptarea Condi\u021biilor de utilizare a paginii web www.alfalab.md","urlsuffix":"","description":"<div style=\"text-align: justify;\"><strong>Acceptarea Condi\u021biilor de utilizare<\/strong><br \/>\r\n\u00cen prezentele Condi\u021bii de utilizare termenul \"noi\" \u0219i deriva\u021bii lui vor \u00eensemna compania SRL ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>(\u00een continuare \u201eALFA <span style=\"text-align: justify;\">diagnostica<\/span>\u201d), iar termenul \"Dvs\" \u0219i deriva\u021bii lui \u2013 utilizatorul site-ului <a href=\"http:\/\/www.alfalab.md\/\">www.alfalab.md<\/a> (\u00een continuare \u201esite\u201d sau <a href=\"http:\/\/www.alfalab.md\/\">www.alfalab.md<\/a>). Utiliz\u00e2nd site-ul dat, Dvs accepta\u021bi integral \u0219i f\u0103r\u0103 rezerve aceste Condi\u021bii de utilizare, care reprezint\u0103 un acord av\u00e2nd for\u021b\u0103 juridic\u0103 obligatorie pentru Dvs \u0219i ALFA <span style=\"text-align: justify;\">diagnostica<\/span>. Dac\u0103 Dvs nu dori\u021bi s\u0103 accepta\u021bi aceste Condi\u021bii de utilizare, nu utiliza\u0163i acest site sau p\u0103r\u0103si\u021bi imediat site-ul. Intr\u00e2nd pe site-ul www.alfalab.md, acces\u00e2nd \u0219i\/sau folosind site-ul, Dvs confirma\u021bi, c\u0103 a\u021bi luat cuno\u0219tin\u021b\u0103 a\u021bi \u00een\u021beles Condi\u021biile de utilizare \u0219i sunte\u021bi de acord integral \u0219i f\u0103r\u0103 rezerve s\u0103 le respecta\u021bi \u0219i s\u0103 V\u0103 conduce\u021bi de ele.<br \/>\r\nALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>\u00ee\u0219irezerv\u0103 dreptul de a modifica periodic \u0219i \u00een orice moment aceste Condi\u021bii de utilizare, f\u0103r\u0103 a informa despre acest fapt vizitatorii site-ului. \u00cen cazul unor astfel de modific\u0103ri Condi\u021biile de utilizare modificate vor fi postate pe site-ul www.alfalab.md, \u00eens\u0103 comunic\u0103ri privind aceste schimb\u0103ri nu vor fi expediat utilizatorilor.<br \/>\r\n\u00a0Cea mai recent\u0103 versiune a Conditiilor de utilizare poate fi g\u0103sit\u0103, f\u0103c\u00e2nd clic pe hyperlink-ul \"Condi\u021bii de utilizare\" \u00een partea de jos a paginii de start a acestui site. Utiliz\u00e2nd \u00een continuare acest site, Dvs confirma\u021bi acordul personal integral \u0219i f\u0103r\u0103 rezerve cu modific\u0103rile ulterioare.<br \/>\r\n\u00a0<br \/>\r\n<strong>Utilizarea site-ului<\/strong><br \/>\r\nSite-ul\u00a0 www.alfalab.md\u00a0 este conceput pentru utilizare \u00een scopuri personale, necomerciale \u00een corespundere cu prevederile legale. \u00cen conformitate cu aceste Condi\u021bii de utilizare, Dvs pute\u021bi utiliza site-ul\u00a0 www.alfalab.md\u00a0 \u0219i informa\u021biile g\u0103zduite aici exclusiv \u00een scopuri de informare, non-profit \u0219i personale. Dvs nu ave\u021bi dreptul s\u0103 utiliza\u021bi site-ul\u00a0 www.alfalab.md\u00a0 \u00een scopuri ilegale sau care sunt interzise prin actele normative dar nu sunt calificate ca ilegale. Dvs sunte\u021bi de acord, s\u0103 nu afecta\u021bi func\u021bionarea site-ului www.alfalab.md, s\u0103 nu complica\u021bi f\u0103r\u0103 motiv \u0219i s\u0103 nu interveni\u021bi \u00eentr-o alt\u0103 modalitate \u00een func\u021bionarea normal\u0103 a site-ului sau \u00een utilizarea acestuia de c\u0103tre al\u021bi utilizatori. Utiliz\u00e2nd acest site, Dvs accepta\u021bi urm\u0103toarele:<\/div>\r\n\r\n<ol>\r\n\t<li style=\"text-align: justify;\">s\u0103 nu desc\u0103rca\u021bi \u0219i s\u0103 nu transmite\u021bi mesaje\/informa\u021bii, care \u00eencalc\u0103 drepturile ter\u021bilor sau pot duce la \u00eenc\u0103lcarea lor;<\/li>\r\n\t<li style=\"text-align: justify;\">s\u0103 nu utiliza\u021bi site-ul www.alfalab.md\u00a0 \u00een nici un scop, care ar putea duce la \u00eenc\u0103lcarea legisla\u021biei locale, de stat, na\u021bionale sau interna\u021bionale;<\/li>\r\n\t<li style=\"text-align: justify;\">s\u0103 nu utiliza\u021bi site-ul www.alfalab.md\u00a0 ca mijloc de transmitere a materialelor publicitare sau a altor materiale nedorite persoanelor ter\u021be;<\/li>\r\n\t<li style=\"text-align: justify;\">s\u0103 nu utiliza\u021bi site-ul www.alfalab.md\u00a0 pentru postarea sau transmiterea materialelor ilegale, obscene, def\u0103im\u0103toare, abuzive, precum \u0219i a materialelor, care con\u021bin amenin\u021b\u0103ri sau calomnii;<\/li>\r\n\t<li style=\"text-align: justify;\">s\u0103 nu \u00eentreprinde\u021bi tentative de a dezactiva site-ul www.alfalab.md, de a complica sau de a \u00eenc\u0103lca \u00een alt mod func\u021bionarea lui normal\u0103.<\/li>\r\n<\/ol>\r\n\r\n<div style=\"text-align: justify;\"><strong>Dreptul de autor<\/strong><br \/>\r\nInforma\u021biile \u0219i orice alt con\u021binut al acestui site sunt protejate prin dreptul de autor \u00een cadrul legisla\u021biei Republicii Moldova \u0219i interna\u021bionale acceptat\u0103 de Republica Moldova. Pe site pot fi plasate \u0219i alte \u00een\u0219tiin\u021b\u0103ri cu privire la drepturile de proprietate, \u0219i informa\u021bii despre drepturile de autor, care trebuie respectate. Dvs nu ave\u021bi dreptul s\u0103 utiliza\u021bi nici una din informa\u021biile sau materialele postate pe acest site, inclusiv fotografiile \u0219i imaginile grafice, \u00een nici un fel, care ar putea duce la \u00eenc\u0103lcarea dreptului de autor, dreptului asupra m\u0103rcii comerciale sau a altor drepturi de proprietate a oric\u0103rei persoane. Dvs nu ave\u021bi dreptul s\u0103 reproduce\u021bi, s\u0103 publica\u021bi sau s\u0103 crea\u021bi lucr\u0103ri derivate sau s\u0103 transmite\u021bi informa\u021bii sau alte materiale de pe acest site f\u0103r\u0103 acordul scris al titularului respectivului drept.<br \/>\r\n\u00a0\u00a0<br \/>\r\nDvs nu ave\u021bi dreptul s\u0103 distribui\u021bi informa\u021bii \u0219i orice alte materiale de pe acest site, dar Ave\u021bi dreptul s\u0103 desc\u0103rca\u021bi materiale informative, postate pe acest site, pentru uz strict: personal, necomercial \u0219i cu condi\u021bia, c\u0103 Dvs nu ve\u021bi modifica sau \u00eenlocui \u00een nici un fel materialele informative, nu ve\u021bi exclude sau modifica indica\u021biile disponibile, referitoare la existen\u021ba drepturilor de autor sau a dreptului privind marca comercial\u0103. Aceast\u0103 condi\u021bie nu este aplicabil\u0103 pentru design-ul acestui site \u0219i pentru acea parte a con\u021binutului, unde nu se specific\u0103, c\u0103 ea este destinat\u0103 pentru desc\u0103rcare.<br \/>\r\nOrice utilizare a informa\u021biilor \u0219i a con\u021binutului acestui site, care nu este prev\u0103zut\u0103 de prezentele Condi\u021bii de utilizare, poate fi considerat\u0103 ca fiind o \u00eenc\u0103lcare a legisla\u021biei privind dreptul de autor, dreptul asupra m\u0103rcii comerciale sau a altor legi.<br \/>\r\n\u00a0<br \/>\r\n<strong>Utilizarea Internetului \u0219i a altor mijloace electronice de informare \u00een mas\u0103<\/strong><br \/>\r\nDvs folosi\u021bi acest site \u0219i con\u021binutul s\u0103u pe risc propriu. Dvs con\u0219tientiza\u021bi, c\u0103 transmiterea de date sau de informa\u021bii prin intermediul Internetului (inclusiv, prin e-mail)\u00a0 sau prin alte re\u021bele de acces deschis nu sunt de \u00eencredere \u0219i implic\u0103 riscul de pierdere, interceptare sau modific\u0103ri \u00een procesul de transfer. Noi nu ne asum\u0103m responsabilitatea pentru divulgarea sau interceptarea de informa\u021bii sau pentru pierderi sau distorsiuni, care pot ap\u0103rea \u00een urma transmiterii prin Internet sau prin alte re\u021bele de acces deschis \u00een timpul utiliz\u0103rii de c\u0103tre Dvs a site-ului corespunz\u0103tor. Noi nu facem declara\u021bii \u0219i nu garant\u0103m, c\u0103 con\u021binutul acestui site poate fi disponibil \u00een orice moment sau poate fi folosit oriunde. Acces\u00e2nd acest site \u00een timpul sejurului \u00eentr-un alt stat, Dvs v\u0103 asuma\u021bi responsabilitatea pentru respectarea legisla\u021biei acelui stat.<br \/>\r\n\u00a0<br \/>\r\n<strong>Link-uri<\/strong><br \/>\r\nAcest site poate con\u021bine link-uri c\u0103tre alte site-uri. Noi nu facem nici-o declara\u021bie \u0219i nu oferim nici-o garan\u021bie \u0219i nu ne asum\u0103m nici o responsabilitate \u00een leg\u0103tur\u0103 cu alte site-uri, care pot fi accesate de pe site-ul nostru. Urm\u00e2nd link-ul \u0219i trec\u00e2nd pe un alt site, V\u0103 rug\u0103m s\u0103 fi\u021bi con\u0219tien\u021bi, c\u0103 el nu depinde de noi \u0219i c\u0103 noi nu putem influen\u021ba con\u021binutul s\u0103u. Disponibilitatea pe site-ul nostru a link-ului de pe un alt site nu \u00eenseamn\u0103, c\u0103 noi ne asum\u0103m r\u0103spunderea pentru con\u021binutul \u0219i pentru utilizarea acestuia sau o orice alt\u0103 responsabilitate \u00een leg\u0103tur\u0103 cu un astfel de site.<br \/>\r\n\u00a0<br \/>\r\n<strong>Confiden\u021bialitatea \u0219i protec\u021bia datelor cu caracter personal<\/strong><br \/>\r\nNoi respect\u0103m dreptul la via\u021ba privat\u0103 a tuturor vizitatorilor site-ului www.alfalab.md. Noi nu colect\u0103m date personale, care ar putea s\u0103 V\u0103 identifice, dac\u0103 Dvs nu dori\u021bi s\u0103 le oferi\u021bi. Datele cu caracter personal sunt utilizate numai de c\u0103tre acei reprezentan\u021bi ai ALFA <span style=\"text-align: justify;\">diagnostica<\/span>, care au nevoie de aceste informa\u021bii pentru a oferi servicii, pentru a r\u0103spunde la \u00eentrebarea sau solicitarea Dvs, pentru analiz\u0103 de date cu scopul \u00eembun\u0103t\u0103\u021birii calit\u0103\u021bii serviciilor. Informa\u021biile, ob\u021binute din formularele online ale site-ului www.alfalab.md, pot fi colectate \u0219i procesate pentru asigurarea func\u021bion\u0103rii tehnice. Ele, de asemenea, vor fi folosite pentru luarea deciziilor \u00een cazul unor probleme, legate de utilizarea inadecvat\u0103 a site-ului.<br \/>\r\n\u00a0<br \/>\r\nNoi am \u00eentreprins m\u0103suri corespunz\u0103toare pentru a asigura integritatea \u0219i confiden\u021bialitatea datelor cu caracter personal, oferite de c\u0103tre Dvs. Cu toate acestea, este necesar s\u0103 con\u0219tientiza\u021bi, c\u0103 transferul de date prin Internet nu este de \u00eencredere, prin urmare, noi nu putem garanta \u00een deplin\u0103 m\u0103sur\u0103 integritatea sau confiden\u021bialitatea acestor date. Datele cu caracter personal pot fi dezv\u0103luite \u00een leg\u0103tur\u0103 cu solicitarea legal\u0103 a instan\u021belor competente, \u00een conformitate cu legisla\u021bia \u00een vigoare a Republicii Moldova.<br \/>\r\n\u00a0<br \/>\r\n<strong>Sondajele<\/strong><br \/>\r\nUneori noi practic\u0103m anchetarea vizitatorilor site-ului nostru. Informa\u021biile, ob\u021binute \u00een urma unor astfel de sondaje, sunt utilizate per ansamblu pentru a \u00een\u021belege mai bine nevoile vizitatorilor no\u0219tri. De regul\u0103, \u00een sondajele noastre nu sunt solicitate informa\u021bii, care ar putea s\u0103 v\u0103 identifice personal, iar \u00een cazul \u00een care, pentru a continua, de la Dvs totu\u0219i sunt solicitate datele de contact, Dvs pute\u021bi renun\u021ba s\u0103 furniza\u021bi astfel de date.<br \/>\r\n\u00a0<br \/>\r\n<strong>Transmitere de \u0219tiri \u0219i comunicare prin e-mail<\/strong><br \/>\r\nALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>V\u0103 ofer\u0103 posibilitatea de a primi prin e-mail mesaje \u0219i buletine de \u0219tiri despre noi. Noi V\u0103 cerem acordul de a ob\u021bine adresa Dvs de e-mail pentru a V\u0103 abona la newsletter sau pentru a transmite rezultatele prin e-mail. \u00cen plus, prin e-mail Dvs pute\u021bi primi mesaje despre alte oferte ale laboratorului ALFA <span style=\"text-align: justify;\">diagnostica<\/span>. Dvs pute\u021bi \u00een orice moment s\u0103 renun\u021ba\u021bi la primirea buletinului informativ sau a altor mesaje, expediind o solicitare corespunz\u0103toare \u00een scris la ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.<br \/>\r\n\u00a0<br \/>\r\n<strong>Rezervarea drepturilor<\/strong><br \/>\r\nALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>\u00ee\u0219i rezerv\u0103 toate drepturile, care nu sunt prev\u0103zute direct de c\u0103tre prezentele Condi\u021bii de utilizare. Noi ne rezerv\u0103m dreptul de a bloca \u00een orice moment accesul la site-ul www.alfalab.md\u00a0 f\u0103r\u0103 avertismente \u0219i pentru orice motiv. \u00cen plus, noi ne rezerv\u0103m dreptul de a modifica periodic \u0219i \u00een orice moment acest site, p\u0103r\u021bile lui componente \u0219i func\u021biile acestuia, par\u021bial sau integral, f\u0103r\u0103 notificare la adresa Dvs cu privire la aceasta. Noi nu ne asum\u0103m \u00een fa\u021ba Dvs \u0219i a persoanelor ter\u021be r\u0103spunderea pentru modific\u0103rile \u0219i pentru suspendarea sau blocarea accesului la acest site sau pentru pierderea de informa\u021bii \u00een leg\u0103tur\u0103 cu aceasta.<br \/>\r\n\u00a0<br \/>\r\n<strong>Limitare de responsabilitate \u0219i renun\u021bare la responsabilitate<\/strong><br \/>\r\nDvs utiliza\u021bi site-ul www.alfalab.md pe propriul risc. Con\u021binutul acestui site este furnizat \"ca atare\" \u201ea\u0219a cum exist\u0103\u201d, f\u0103r\u0103 garan\u021bii de orice fel, cu excep\u021bia cazurilor prev\u0103zute expres \u00een prezentele Condi\u021bii de utilizare. Dvs v\u0103 asuma\u021bi toate riscurile, legate de utilizarea site-ului sau de func\u021bionarea lui. C\u00e2t permite legisla\u021bia, noi nu facem nici-o declara\u021bie \u0219i nu oferim nici-o garan\u021bie sau angajament garantat \u00een leg\u0103tur\u0103 cu adecvarea, fiabilitatea, accesibilitatea, ra\u021bionalitatea, calitatea, exactitatea sau caracterul complet al acestui site \u0219i a oric\u0103ror alte date, informa\u021bii, protocoale sau rezultate, disponibile pe site, sau accesibile prin acesta, sau ob\u021binute ca urmare a utiliz\u0103rii site-ului \u00een orice scop. F\u0103r\u0103 a limita caracterul general al celor de mai sus, c\u00e2t permite legisla\u021bia, noi nu oferim nici o garan\u021bie sau obliga\u021bii garantate, c\u0103 acest site va corespunde cerin\u021belor sau a\u0219tept\u0103rilor Dvs, c\u0103 el va lucra \u00een orice moment, \u00een mod continuu, sigur \u0219i f\u0103r\u0103 defecte, c\u0103 defectele \u0219i erorile vor fi corectate sau c\u0103 orice date, informa\u021bii, protocoale sau rezultate, ob\u021binute \u00een urma utiliz\u0103rii acestui site, vor fi corecte \u0219i de \u00eencredere pentru orice scop.<br \/>\r\n\u00a0<br \/>\r\n\u00cen limita reglement\u0103rilor legale, noi renun\u021b\u0103m la orice garan\u021bii \u0219i condi\u021bii, direct exprimate, implicite sau care decurg din legisla\u021bie \u0219i sunt legate de acest site \u0219i informa\u021biile, disponibile pe acest site sau prin intermediul acestui site, inclusiv la orice garan\u021bii \u0219i condi\u021bii de utilizare comercial\u0103, de calitate comercial\u0103, de aplicabilitate pentru un anumit scop, de titlu de drept, de lips\u0103 de viru\u0219i \u0219i, de asemenea, de lips\u0103 de \u00eenc\u0103lc\u0103ri sau garan\u021bii \u0219i condi\u021bii, care apar \u00een cadrul rela\u021biilor comerciale sau de uz comercial sau \u00een procesul de func\u021bionare.<br \/>\r\n\u00cen limita legal\u0103, noi nu purt\u0103m r\u0103spundere pentru daunele specifice, episodice, secundare, minore, indirecte, de justificare sau punitive, suportate de c\u0103tre Dvs sau de c\u0103tre o alt\u0103 persoan\u0103 \u00een cadrul procesului de neexecutare a contractului, \u00een baza dreptului de justi\u021bie, ca urmare a responsabilit\u0103\u021bilor, stabilite de lege, sau a responsabilit\u0103\u021bii absolute (inclusiv, \u00eenc\u0103lcarea de garan\u021bie), ca urmare sau \u00een leg\u0103tur\u0103 cu utilizarea sau func\u021bionarea acestui site, cu accesul \u00eent\u00e2rziat sau cu incapacitatea de a avea acces sau de a folosi acest site, sau cu utilizarea sau incapacitatea de a-l utiliza, sau \u00een leg\u0103tur\u0103 cu o eroare, omisiune sau imprecizie de date, de informa\u021bii, protocoale sau rezultate, ob\u021binute prin intermediul acestui site sau ca urmare a folosirii acestuia, chiar \u0219i \u00een cazul \u00een care vom fi informa\u021bi cu privire la faptul, c\u0103 aceste pierderi sunt posibile, inclusiv, r\u0103spunderea fa\u021b\u0103 de persoane ter\u021be sau r\u0103spunderea, ap\u0103rut\u0103 \u00een urma re-execut\u0103rii obliga\u021biunilor, inclusiv a obliga\u021biunilor de bun\u0103 gestionare a lucrurilor sau de diligen\u021b\u0103, motivat\u0103 din punct de vedere comercial sau ap\u0103rut\u0103 \u00een cadrul rela\u021biilor comerciale, sau \u00een cadrul utiliz\u0103rii comerciale, sau \u00een procesul de func\u021bionare.<br \/>\r\n\u00a0<br \/>\r\n<strong>Examinarea pl\u00e2ngerilor \u0219i legea aplicabil\u0103<\/strong><br \/>\r\nDac\u0103 considera\u021bi, c\u0103\u00a0 drepturile Dvs au fost \u00eenc\u0103lcate, pute\u021bi trimite un mesaj la adresa de e-mail a Serviciului de rela\u021bii cu clien\u021bii:\u00a0<a href=\"mailto:info@alfalab.md\">info@alfalab.md<\/a>.<br \/>\r\nDac\u0103, \u00een opinia Dvs, problema confiden\u021bialit\u0103\u021bii nu a fost solu\u021bionat\u0103 complet, V\u0103 pute\u021bi adresa la centrul na\u021bional pentru protec\u021bia datelor cu caracter personal, la adresa: min. Chi\u0219in\u0103u, str. Serghei Lazo, 48.<br \/>\r\nOrice procese juridice, dezbateri, \u0219i interpret\u0103ri, legate de aceste Condi\u021bii de utilizare \u0219i de utilizarea site-ului www.alfalab.md\u00a0de c\u0103tre Dvs, sunt reglementate de legisla\u021bia Republicii Moldova. Dvs accepta\u021bi s\u0103 V\u0103 conforma\u021bi jurisdic\u021biei personale \u0219i exclusive a instan\u021belor, aflate \u00een jurisdic\u021bia Republicii Moldova.<br \/>\r\n\u00a0<\/div>","description_clear":"Acceptarea Condi\u021biilor de utilizare\r\n\u00cen prezentele Condi\u021bii de utilizare termenul \"noi\" \u0219i deriva\u021bii lui vor \u00eensemna compania SRL ALFA diagnostica\u00a0(\u00een continuare \u201eALFA diagnostica\u201d), iar termenul \"Dvs\" \u0219i deriva\u021bii lui \u2013 utilizatorul site-ului www.alfalab.md (\u00een continuare \u201esite\u201d sau www.alfalab.md). Utiliz\u00e2nd site-ul dat, Dvs accepta\u021bi integral \u0219i f\u0103r\u0103 rezerve aceste Condi\u021bii de utilizare, care reprezint\u0103 un acord av\u00e2nd for\u021b\u0103 juridic\u0103 obligatorie pentru Dvs \u0219i ALFA diagnostica. Dac\u0103 Dvs nu dori\u021bi s\u0103 accepta\u021bi aceste Condi\u021bii de utilizare, nu utiliza\u0163i acest site sau p\u0103r\u0103si\u021bi imediat site-ul. Intr\u00e2nd pe site-ul www.alfalab.md, acces\u00e2nd \u0219i\/sau folosind site-ul, Dvs confirma\u021bi, c\u0103 a\u021bi luat cuno\u0219tin\u021b\u0103 a\u021bi \u00een\u021beles Condi\u021biile de utilizare \u0219i sunte\u021bi de acord integral \u0219i f\u0103r\u0103 rezerve s\u0103 le respecta\u021bi \u0219i s\u0103 V\u0103 conduce\u021bi de ele.\r\nALFA diagnostica\u00a0\u00ee\u0219irezerv\u0103 dreptul de a modifica periodic \u0219i \u00een orice moment aceste Condi\u021bii de utilizare, f\u0103r\u0103 a informa despre acest fapt vizitatorii site-ului. \u00cen cazul unor astfel de modific\u0103ri Condi\u021biile de utilizare modificate vor fi postate pe site-ul www.alfalab.md, \u00eens\u0103 comunic\u0103ri privind aceste schimb\u0103ri nu vor fi expediat utilizatorilor.\r\n\u00a0Cea mai recent\u0103 versiune a Conditiilor de utilizare poate fi g\u0103sit\u0103, f\u0103c\u00e2nd clic pe hyperlink-ul \"Condi\u021bii de utilizare\" \u00een partea de jos a paginii de start a acestui site. Utiliz\u00e2nd \u00een continuare acest site, Dvs confirma\u021bi acordul personal integral \u0219i f\u0103r\u0103 rezerve cu modific\u0103rile ulterioare.\r\n\u00a0\r\nUtilizarea site-ului\r\nSite-ul\u00a0 www.alfalab.md\u00a0 este conceput pentru utilizare \u00een scopuri personale, necomerciale \u00een corespundere cu prevederile legale. \u00cen conformitate cu aceste Condi\u021bii de utilizare, Dvs pute\u021bi utiliza site-ul\u00a0 www.alfalab.md\u00a0 \u0219i informa\u021biile g\u0103zduite aici exclusiv \u00een scopuri de informare, non-profit \u0219i personale. Dvs nu ave\u021bi dreptul s\u0103 utiliza\u021bi site-ul\u00a0 www.alfalab.md\u00a0 \u00een scopuri ilegale sau care sunt interzise prin actele normative dar nu sunt calificate ca ilegale. Dvs sunte\u021bi de acord, s\u0103 nu afecta\u021bi func\u021bionarea site-ului www.alfalab.md, s\u0103 nu complica\u021bi f\u0103r\u0103 motiv \u0219i s\u0103 nu interveni\u021bi \u00eentr-o alt\u0103 modalitate \u00een func\u021bionarea normal\u0103 a site-ului sau \u00een utilizarea acestuia de c\u0103tre al\u021bi utilizatori. Utiliz\u00e2nd acest site, Dvs accepta\u021bi urm\u0103toarele:\r\n\r\n\r\n\ts\u0103 nu desc\u0103rca\u021bi \u0219i s\u0103 nu transmite\u021bi mesaje\/informa\u021bii, care \u00eencalc\u0103 drepturile ter\u021bilor sau pot duce la \u00eenc\u0103lcarea lor;\r\n\ts\u0103 nu utiliza\u021bi site-ul www.alfalab.md\u00a0 \u00een nici un scop, care ar putea duce la \u00eenc\u0103lcarea legisla\u021biei locale, de stat, na\u021bionale sau interna\u021bionale;\r\n\ts\u0103 nu utiliza\u021bi site-ul www.alfalab.md\u00a0 ca mijloc de transmitere a materialelor publicitare sau a altor materiale nedorite persoanelor ter\u021be;\r\n\ts\u0103 nu utiliza\u021bi site-ul www.alfalab.md\u00a0 pentru postarea sau transmiterea materialelor ilegale, obscene, def\u0103im\u0103toare, abuzive, precum \u0219i a materialelor, care con\u021bin amenin\u021b\u0103ri sau calomnii;\r\n\ts\u0103 nu \u00eentreprinde\u021bi tentative de a dezactiva site-ul www.alfalab.md, de a complica sau de a \u00eenc\u0103lca \u00een alt mod func\u021bionarea lui normal\u0103.\r\n\r\n\r\nDreptul de autor\r\nInforma\u021biile \u0219i orice alt con\u021binut al acestui site sunt protejate prin dreptul de autor \u00een cadrul legisla\u021biei Republicii Moldova \u0219i interna\u021bionale acceptat\u0103 de Republica Moldova. Pe site pot fi plasate \u0219i alte \u00een\u0219tiin\u021b\u0103ri cu privire la drepturile de proprietate, \u0219i informa\u021bii despre drepturile de autor, care trebuie respectate. Dvs nu ave\u021bi dreptul s\u0103 utiliza\u021bi nici una din informa\u021biile sau materialele postate pe acest site, inclusiv fotografiile \u0219i imaginile grafice, \u00een nici un fel, care ar putea duce la \u00eenc\u0103lcarea dreptului de autor, dreptului asupra m\u0103rcii comerciale sau a altor drepturi de proprietate a oric\u0103rei persoane. Dvs nu ave\u021bi dreptul s\u0103 reproduce\u021bi, s\u0103 publica\u021bi sau s\u0103 crea\u021bi lucr\u0103ri derivate sau s\u0103 transmite\u021bi informa\u021bii sau alte materiale de pe acest site f\u0103r\u0103 acordul scris al titularului respectivului drept.\r\n\u00a0\u00a0\r\nDvs nu ave\u021bi dreptul s\u0103 distribui\u021bi informa\u021bii \u0219i orice alte materiale de pe acest site, dar Ave\u021bi dreptul s\u0103 desc\u0103rca\u021bi materiale informative, postate pe acest site, pentru uz strict: personal, necomercial \u0219i cu condi\u021bia, c\u0103 Dvs nu ve\u021bi modifica sau \u00eenlocui \u00een nici un fel materialele informative, nu ve\u021bi exclude sau modifica indica\u021biile disponibile, referitoare la existen\u021ba drepturilor de autor sau a dreptului privind marca comercial\u0103. Aceast\u0103 condi\u021bie nu este aplicabil\u0103 pentru design-ul acestui site \u0219i pentru acea parte a con\u021binutului, unde nu se specific\u0103, c\u0103 ea este destinat\u0103 pentru desc\u0103rcare.\r\nOrice utilizare a informa\u021biilor \u0219i a con\u021binutului acestui site, care nu este prev\u0103zut\u0103 de prezentele Condi\u021bii de utilizare, poate fi considerat\u0103 ca fiind o \u00eenc\u0103lcare a legisla\u021biei privind dreptul de autor, dreptul asupra m\u0103rcii comerciale sau a altor legi.\r\n\u00a0\r\nUtilizarea Internetului \u0219i a altor mijloace electronice de informare \u00een mas\u0103\r\nDvs folosi\u021bi acest site \u0219i con\u021binutul s\u0103u pe risc propriu. Dvs con\u0219tientiza\u021bi, c\u0103 transmiterea de date sau de informa\u021bii prin intermediul Internetului (inclusiv, prin e-mail)\u00a0 sau prin alte re\u021bele de acces deschis nu sunt de \u00eencredere \u0219i implic\u0103 riscul de pierdere, interceptare sau modific\u0103ri \u00een procesul de transfer. Noi nu ne asum\u0103m responsabilitatea pentru divulgarea sau interceptarea de informa\u021bii sau pentru pierderi sau distorsiuni, care pot ap\u0103rea \u00een urma transmiterii prin Internet sau prin alte re\u021bele de acces deschis \u00een timpul utiliz\u0103rii de c\u0103tre Dvs a site-ului corespunz\u0103tor. Noi nu facem declara\u021bii \u0219i nu garant\u0103m, c\u0103 con\u021binutul acestui site poate fi disponibil \u00een orice moment sau poate fi folosit oriunde. Acces\u00e2nd acest site \u00een timpul sejurului \u00eentr-un alt stat, Dvs v\u0103 asuma\u021bi responsabilitatea pentru respectarea legisla\u021biei acelui stat.\r\n\u00a0\r\nLink-uri\r\nAcest site poate con\u021bine link-uri c\u0103tre alte site-uri. Noi nu facem nici-o declara\u021bie \u0219i nu oferim nici-o garan\u021bie \u0219i nu ne asum\u0103m nici o responsabilitate \u00een leg\u0103tur\u0103 cu alte site-uri, care pot fi accesate de pe site-ul nostru. Urm\u00e2nd link-ul \u0219i trec\u00e2nd pe un alt site, V\u0103 rug\u0103m s\u0103 fi\u021bi con\u0219tien\u021bi, c\u0103 el nu depinde de noi \u0219i c\u0103 noi nu putem influen\u021ba con\u021binutul s\u0103u. Disponibilitatea pe site-ul nostru a link-ului de pe un alt site nu \u00eenseamn\u0103, c\u0103 noi ne asum\u0103m r\u0103spunderea pentru con\u021binutul \u0219i pentru utilizarea acestuia sau o orice alt\u0103 responsabilitate \u00een leg\u0103tur\u0103 cu un astfel de site.\r\n\u00a0\r\nConfiden\u021bialitatea \u0219i protec\u021bia datelor cu caracter personal\r\nNoi respect\u0103m dreptul la via\u021ba privat\u0103 a tuturor vizitatorilor site-ului www.alfalab.md. Noi nu colect\u0103m date personale, care ar putea s\u0103 V\u0103 identifice, dac\u0103 Dvs nu dori\u021bi s\u0103 le oferi\u021bi. Datele cu caracter personal sunt utilizate numai de c\u0103tre acei reprezentan\u021bi ai ALFA diagnostica, care au nevoie de aceste informa\u021bii pentru a oferi servicii, pentru a r\u0103spunde la \u00eentrebarea sau solicitarea Dvs, pentru analiz\u0103 de date cu scopul \u00eembun\u0103t\u0103\u021birii calit\u0103\u021bii serviciilor. Informa\u021biile, ob\u021binute din formularele online ale site-ului www.alfalab.md, pot fi colectate \u0219i procesate pentru asigurarea func\u021bion\u0103rii tehnice. Ele, de asemenea, vor fi folosite pentru luarea deciziilor \u00een cazul unor probleme, legate de utilizarea inadecvat\u0103 a site-ului.\r\n\u00a0\r\nNoi am \u00eentreprins m\u0103suri corespunz\u0103toare pentru a asigura integritatea \u0219i confiden\u021bialitatea datelor cu caracter personal, oferite de c\u0103tre Dvs. Cu toate acestea, este necesar s\u0103 con\u0219tientiza\u021bi, c\u0103 transferul de date prin Internet nu este de \u00eencredere, prin urmare, noi nu putem garanta \u00een deplin\u0103 m\u0103sur\u0103 integritatea sau confiden\u021bialitatea acestor date. Datele cu caracter personal pot fi dezv\u0103luite \u00een leg\u0103tur\u0103 cu solicitarea legal\u0103 a instan\u021belor competente, \u00een conformitate cu legisla\u021bia \u00een vigoare a Republicii Moldova.\r\n\u00a0\r\nSondajele\r\nUneori noi practic\u0103m anchetarea vizitatorilor site-ului nostru. Informa\u021biile, ob\u021binute \u00een urma unor astfel de sondaje, sunt utilizate per ansamblu pentru a \u00een\u021belege mai bine nevoile vizitatorilor no\u0219tri. De regul\u0103, \u00een sondajele noastre nu sunt solicitate informa\u021bii, care ar putea s\u0103 v\u0103 identifice personal, iar \u00een cazul \u00een care, pentru a continua, de la Dvs totu\u0219i sunt solicitate datele de contact, Dvs pute\u021bi renun\u021ba s\u0103 furniza\u021bi astfel de date.\r\n\u00a0\r\nTransmitere de \u0219tiri \u0219i comunicare prin e-mail\r\nALFA diagnostica\u00a0V\u0103 ofer\u0103 posibilitatea de a primi prin e-mail mesaje \u0219i buletine de \u0219tiri despre noi. Noi V\u0103 cerem acordul de a ob\u021bine adresa Dvs de e-mail pentru a V\u0103 abona la newsletter sau pentru a transmite rezultatele prin e-mail. \u00cen plus, prin e-mail Dvs pute\u021bi primi mesaje despre alte oferte ale laboratorului ALFA diagnostica. Dvs pute\u021bi \u00een orice moment s\u0103 renun\u021ba\u021bi la primirea buletinului informativ sau a altor mesaje, expediind o solicitare corespunz\u0103toare \u00een scris la ALFA diagnostica.\r\n\u00a0\r\nRezervarea drepturilor\r\nALFA diagnostica\u00a0\u00ee\u0219i rezerv\u0103 toate drepturile, care nu sunt prev\u0103zute direct de c\u0103tre prezentele Condi\u021bii de utilizare. Noi ne rezerv\u0103m dreptul de a bloca \u00een orice moment accesul la site-ul www.alfalab.md\u00a0 f\u0103r\u0103 avertismente \u0219i pentru orice motiv. \u00cen plus, noi ne rezerv\u0103m dreptul de a modifica periodic \u0219i \u00een orice moment acest site, p\u0103r\u021bile lui componente \u0219i func\u021biile acestuia, par\u021bial sau integral, f\u0103r\u0103 notificare la adresa Dvs cu privire la aceasta. Noi nu ne asum\u0103m \u00een fa\u021ba Dvs \u0219i a persoanelor ter\u021be r\u0103spunderea pentru modific\u0103rile \u0219i pentru suspendarea sau blocarea accesului la acest site sau pentru pierderea de informa\u021bii \u00een leg\u0103tur\u0103 cu aceasta.\r\n\u00a0\r\nLimitare de responsabilitate \u0219i renun\u021bare la responsabilitate\r\nDvs utiliza\u021bi site-ul www.alfalab.md pe propriul risc. Con\u021binutul acestui site este furnizat \"ca atare\" \u201ea\u0219a cum exist\u0103\u201d, f\u0103r\u0103 garan\u021bii de orice fel, cu excep\u021bia cazurilor prev\u0103zute expres \u00een prezentele Condi\u021bii de utilizare. Dvs v\u0103 asuma\u021bi toate riscurile, legate de utilizarea site-ului sau de func\u021bionarea lui. C\u00e2t permite legisla\u021bia, noi nu facem nici-o declara\u021bie \u0219i nu oferim nici-o garan\u021bie sau angajament garantat \u00een leg\u0103tur\u0103 cu adecvarea, fiabilitatea, accesibilitatea, ra\u021bionalitatea, calitatea, exactitatea sau caracterul complet al acestui site \u0219i a oric\u0103ror alte date, informa\u021bii, protocoale sau rezultate, disponibile pe site, sau accesibile prin acesta, sau ob\u021binute ca urmare a utiliz\u0103rii site-ului \u00een orice scop. F\u0103r\u0103 a limita caracterul general al celor de mai sus, c\u00e2t permite legisla\u021bia, noi nu oferim nici o garan\u021bie sau obliga\u021bii garantate, c\u0103 acest site va corespunde cerin\u021belor sau a\u0219tept\u0103rilor Dvs, c\u0103 el va lucra \u00een orice moment, \u00een mod continuu, sigur \u0219i f\u0103r\u0103 defecte, c\u0103 defectele \u0219i erorile vor fi corectate sau c\u0103 orice date, informa\u021bii, protocoale sau rezultate, ob\u021binute \u00een urma utiliz\u0103rii acestui site, vor fi corecte \u0219i de \u00eencredere pentru orice scop.\r\n\u00a0\r\n\u00cen limita reglement\u0103rilor legale, noi renun\u021b\u0103m la orice garan\u021bii \u0219i condi\u021bii, direct exprimate, implicite sau care decurg din legisla\u021bie \u0219i sunt legate de acest site \u0219i informa\u021biile, disponibile pe acest site sau prin intermediul acestui site, inclusiv la orice garan\u021bii \u0219i condi\u021bii de utilizare comercial\u0103, de calitate comercial\u0103, de aplicabilitate pentru un anumit scop, de titlu de drept, de lips\u0103 de viru\u0219i \u0219i, de asemenea, de lips\u0103 de \u00eenc\u0103lc\u0103ri sau garan\u021bii \u0219i condi\u021bii, care apar \u00een cadrul rela\u021biilor comerciale sau de uz comercial sau \u00een procesul de func\u021bionare.\r\n\u00cen limita legal\u0103, noi nu purt\u0103m r\u0103spundere pentru daunele specifice, episodice, secundare, minore, indirecte, de justificare sau punitive, suportate de c\u0103tre Dvs sau de c\u0103tre o alt\u0103 persoan\u0103 \u00een cadrul procesului de neexecutare a contractului, \u00een baza dreptului de justi\u021bie, ca urmare a responsabilit\u0103\u021bilor, stabilite de lege, sau a responsabilit\u0103\u021bii absolute (inclusiv, \u00eenc\u0103lcarea de garan\u021bie), ca urmare sau \u00een leg\u0103tur\u0103 cu utilizarea sau func\u021bionarea acestui site, cu accesul \u00eent\u00e2rziat sau cu incapacitatea de a avea acces sau de a folosi acest site, sau cu utilizarea sau incapacitatea de a-l utiliza, sau \u00een leg\u0103tur\u0103 cu o eroare, omisiune sau imprecizie de date, de informa\u021bii, protocoale sau rezultate, ob\u021binute prin intermediul acestui site sau ca urmare a folosirii acestuia, chiar \u0219i \u00een cazul \u00een care vom fi informa\u021bi cu privire la faptul, c\u0103 aceste pierderi sunt posibile, inclusiv, r\u0103spunderea fa\u021b\u0103 de persoane ter\u021be sau r\u0103spunderea, ap\u0103rut\u0103 \u00een urma re-execut\u0103rii obliga\u021biunilor, inclusiv a obliga\u021biunilor de bun\u0103 gestionare a lucrurilor sau de diligen\u021b\u0103, motivat\u0103 din punct de vedere comercial sau ap\u0103rut\u0103 \u00een cadrul rela\u021biilor comerciale, sau \u00een cadrul utiliz\u0103rii comerciale, sau \u00een procesul de func\u021bionare.\r\n\u00a0\r\nExaminarea pl\u00e2ngerilor \u0219i legea aplicabil\u0103\r\nDac\u0103 considera\u021bi, c\u0103\u00a0 drepturile Dvs au fost \u00eenc\u0103lcate, pute\u021bi trimite un mesaj la adresa de e-mail a Serviciului de rela\u021bii cu clien\u021bii:\u00a0info@alfalab.md.\r\nDac\u0103, \u00een opinia Dvs, problema confiden\u021bialit\u0103\u021bii nu a fost solu\u021bionat\u0103 complet, V\u0103 pute\u021bi adresa la centrul na\u021bional pentru protec\u021bia datelor cu caracter personal, la adresa: min. Chi\u0219in\u0103u, str. Serghei Lazo, 48.\r\nOrice procese juridice, dezbateri, \u0219i interpret\u0103ri, legate de aceste Condi\u021bii de utilizare \u0219i de utilizarea site-ului www.alfalab.md\u00a0de c\u0103tre Dvs, sunt reglementate de legisla\u021bia Republicii Moldova. Dvs accepta\u021bi s\u0103 V\u0103 conforma\u021bi jurisdic\u021biei personale \u0219i exclusive a instan\u021belor, aflate \u00een jurisdic\u021bia Republicii Moldova.\r\n\u00a0","keymeta":"","descriptionmeta":"","image_id":"","image_ids":[],"image_url":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","image_fullurl":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","activegallery":[],"activeattachments":[],"activevideos":[],"videoobj":""},"homequalitypolicy":{"id":"6029","status":"1","fixed":"","pagetype":"1","order":"","idlang":"","status_text":"activ","pagetype_text":"pagetype_GENERAL","url_preview":"\/ro\/pagins\/detail\/6029\/1","url":"\/ro\/pagins\/politica-calitatii-6029","url_full":"https:\/\/alfalab.md\/ro\/pagins\/politica-calitatii-6029","url_canonical":"https:\/\/alfalab.md\/ro\/pagins\/politica-calitatii-6029","name":"Politica calit\u0103\u021bii","title":"Politica calit\u0103\u021bii","urlsuffix":"","description":"<strong>Declara\u021bia privind politica calit\u0103\u021bii<\/strong><br \/>\r\n\u00a0<br \/>\r\nUrmare a colabor\u0103rii cu speciali\u0219tii din domeniul specific \u0219i av\u00e2nd \u00een vedere a\u0219tept\u0103rile pacien\u021bilor privind calitatea serviciilor prestate, \u00een special analizelor medicale, laboratorul medical ALFA diagnostica SRL a implementat cu succes politica \u00een domeniul calit\u0103\u021bii viz\u00e2nd asigurarea resurselor, competen\u021ba \u0219i motivarea personalului, un management intern bun \u0219i respectarea \u00een totalitate a standardelor aferente.<br \/>\r\n\u00a0<br \/>\r\n\u00cen aceast\u0103 ordine de idei , laboratorul medical ALFA diagnostica SRL se angajeaz\u0103 la:\r\n<ul>\r\n\t<li>Proiectarea, implementarea \u0219i \u00eembun\u0103t\u0103\u021birea continu\u0103 sistemului managementului calit\u0103\u021bii, conform SM SR EN ISO 15189:2014;<\/li>\r\n\t<li>Orientarea spre satisfacerea a\u0219tept\u0103rilor pacien\u021bilor, partenerilor, prin oferirea serviciilor de calitate, respect\u00e2nd procedurile \u00een vigoare \u0219i acord\u00e2nd aten\u021bie deosebit\u0103 respect\u0103rii confiden\u021bialit\u0103\u021bii, intimit\u0103\u021bii \u0219i demnit\u0103\u021bii acestora;<\/li>\r\n\t<li>Reac\u0163ia la orice men\u0163iune a clien\u021bilor privind calitatea inadecvat\u0103 a serviciilor noastre \u00eentr-un mod care reflect\u0103 angajamentul companiei;<\/li>\r\n\t<li>Furnizarea resurselor financiare \u015fi personalului pentru men\u0163inerea \u015fi \u00eembun\u0103t\u0103\u0163irea continu\u0103 a Sistemului de Management al Calit\u0103\u0163ii \u015fi a serviciilor prestate;<\/li>\r\n\t<li>Men\u0163inerea unui mediu de lucru creativ \u015fi echitabil care sus\u0163ine, promoveaz\u0103 \u015fi remunereaz\u0103 noile idei, inova\u0163iile \u015fi munca asidu\u0103;<\/li>\r\n\t<li>Asigurarea unei motiva\u021bii \u00eentemeiate \u0219i implicarea total\u0103 a personalului organiza\u021biei, astfel \u00eenc\u00e2t s\u0103 ne asigur\u0103m c\u0103 to\u021bi angaja\u021bii, indiferent de responsabilitatea avut\u0103, \u00een\u021beleg rolul \u0219i importan\u021ba contribu\u021biei muncii lor.<\/li>\r\n<\/ul>\r\n\u00a0<br \/>\r\nTotodat\u0103, ne angaj\u0103m \u00een instruirea permanent\u0103 a \u00eentregului personal \u00een ce prive\u0219te familiarizarea cu documenta\u021bia referitoare la calitate \u0219i implementarea politicilor \u0219i procedurilor, \u00een sensul \u00eembun\u0103t\u0103\u021birii competen\u021bei profesionale \u0219i a \u00eensu\u0219irii celor mai noi achizi\u021bii de bun\u0103 practic\u0103 profesional\u0103, \u0219i \u00een special:\r\n<ul>\r\n\t<li>Respectarea \u0219i satisfacerea cerin\u021belor reglementate la nivel na\u021bional \u0219i interna\u021bional;<\/li>\r\n\t<li>Analizarea periodic\u0103 a activit\u0103\u021bii \u00een ce prive\u0219te implementarea cerin\u021belor sistemului calit\u0103\u021bii, pentru \u00eembun\u0103t\u0103\u021birea continu\u0103 a acestuia.<\/li>\r\n<\/ul>\r\n\u00a0<br \/>\r\nDeoarece calitatea reprezint\u0103 factorul cel mai important \u00een ob\u021binerea \u0219i p\u0103strarea unui nivel de competitivitate \u00eenalt \u0219i pozi\u021bionarea laboratorului pe pia\u021b\u0103, au fost definite responsabilit\u0103\u021bile, autoritatea \u0219i rela\u021biile pentru personalul care conduce, execut\u0103 \u0219i verific\u0103 activit\u0103\u021bile care o influen\u021beaz\u0103. Calitatea este responsabilitatea \u00eentregului personal al laboratorului.<br \/>\r\n\u00a0<br \/>\r\nCa Administrator al Laboratorului Medical ALFA diagnostica SRL am responsabilitatea de a oferi condi\u021biile pentru \u00eembun\u0103t\u0103\u021birea \u0219i dezvoltarea continu\u0103, de a stabili obiectivele calit\u0103\u021bii \u0219i de a urm\u0103ri realizarea lor, de a efectua analiza managementului, de a declara posibilele conflicte de interese, de a monitoriza satisfac\u021bia pacien\u021bilor\/utilizatorilor \u0219i angaja\u021bilor no\u0219tri, de a participa la instruirea \u00een domeniul calitat\u0103\u021bii.<br \/>\r\n\u00a0<br \/>\r\nResponsabilit\u0103\u021bile stipuliate \u00een \u00a0Manualul Calit\u0103\u021bii \u0219i \u00een documentele de sistem adoptate sunt obligatorii pentru to\u021bi angaja\u021bii.","description_clear":"Declara\u021bia privind politica calit\u0103\u021bii\r\n\u00a0\r\nUrmare a colabor\u0103rii cu speciali\u0219tii din domeniul specific \u0219i av\u00e2nd \u00een vedere a\u0219tept\u0103rile pacien\u021bilor privind calitatea serviciilor prestate, \u00een special analizelor medicale, laboratorul medical ALFA diagnostica SRL a implementat cu succes politica \u00een domeniul calit\u0103\u021bii viz\u00e2nd asigurarea resurselor, competen\u021ba \u0219i motivarea personalului, un management intern bun \u0219i respectarea \u00een totalitate a standardelor aferente.\r\n\u00a0\r\n\u00cen aceast\u0103 ordine de idei , laboratorul medical ALFA diagnostica SRL se angajeaz\u0103 la:\r\n\r\n\tProiectarea, implementarea \u0219i \u00eembun\u0103t\u0103\u021birea continu\u0103 sistemului managementului calit\u0103\u021bii, conform SM SR EN ISO 15189:2014;\r\n\tOrientarea spre satisfacerea a\u0219tept\u0103rilor pacien\u021bilor, partenerilor, prin oferirea serviciilor de calitate, respect\u00e2nd procedurile \u00een vigoare \u0219i acord\u00e2nd aten\u021bie deosebit\u0103 respect\u0103rii confiden\u021bialit\u0103\u021bii, intimit\u0103\u021bii \u0219i demnit\u0103\u021bii acestora;\r\n\tReac\u0163ia la orice men\u0163iune a clien\u021bilor privind calitatea inadecvat\u0103 a serviciilor noastre \u00eentr-un mod care reflect\u0103 angajamentul companiei;\r\n\tFurnizarea resurselor financiare \u015fi personalului pentru men\u0163inerea \u015fi \u00eembun\u0103t\u0103\u0163irea continu\u0103 a Sistemului de Management al Calit\u0103\u0163ii \u015fi a serviciilor prestate;\r\n\tMen\u0163inerea unui mediu de lucru creativ \u015fi echitabil care sus\u0163ine, promoveaz\u0103 \u015fi remunereaz\u0103 noile idei, inova\u0163iile \u015fi munca asidu\u0103;\r\n\tAsigurarea unei motiva\u021bii \u00eentemeiate \u0219i implicarea total\u0103 a personalului organiza\u021biei, astfel \u00eenc\u00e2t s\u0103 ne asigur\u0103m c\u0103 to\u021bi angaja\u021bii, indiferent de responsabilitatea avut\u0103, \u00een\u021beleg rolul \u0219i importan\u021ba contribu\u021biei muncii lor.\r\n\r\n\u00a0\r\nTotodat\u0103, ne angaj\u0103m \u00een instruirea permanent\u0103 a \u00eentregului personal \u00een ce prive\u0219te familiarizarea cu documenta\u021bia referitoare la calitate \u0219i implementarea politicilor \u0219i procedurilor, \u00een sensul \u00eembun\u0103t\u0103\u021birii competen\u021bei profesionale \u0219i a \u00eensu\u0219irii celor mai noi achizi\u021bii de bun\u0103 practic\u0103 profesional\u0103, \u0219i \u00een special:\r\n\r\n\tRespectarea \u0219i satisfacerea cerin\u021belor reglementate la nivel na\u021bional \u0219i interna\u021bional;\r\n\tAnalizarea periodic\u0103 a activit\u0103\u021bii \u00een ce prive\u0219te implementarea cerin\u021belor sistemului calit\u0103\u021bii, pentru \u00eembun\u0103t\u0103\u021birea continu\u0103 a acestuia.\r\n\r\n\u00a0\r\nDeoarece calitatea reprezint\u0103 factorul cel mai important \u00een ob\u021binerea \u0219i p\u0103strarea unui nivel de competitivitate \u00eenalt \u0219i pozi\u021bionarea laboratorului pe pia\u021b\u0103, au fost definite responsabilit\u0103\u021bile, autoritatea \u0219i rela\u021biile pentru personalul care conduce, execut\u0103 \u0219i verific\u0103 activit\u0103\u021bile care o influen\u021beaz\u0103. Calitatea este responsabilitatea \u00eentregului personal al laboratorului.\r\n\u00a0\r\nCa Administrator al Laboratorului Medical ALFA diagnostica SRL am responsabilitatea de a oferi condi\u021biile pentru \u00eembun\u0103t\u0103\u021birea \u0219i dezvoltarea continu\u0103, de a stabili obiectivele calit\u0103\u021bii \u0219i de a urm\u0103ri realizarea lor, de a efectua analiza managementului, de a declara posibilele conflicte de interese, de a monitoriza satisfac\u021bia pacien\u021bilor\/utilizatorilor \u0219i angaja\u021bilor no\u0219tri, de a participa la instruirea \u00een domeniul calitat\u0103\u021bii.\r\n\u00a0\r\nResponsabilit\u0103\u021bile stipuliate \u00een \u00a0Manualul Calit\u0103\u021bii \u0219i \u00een documentele de sistem adoptate sunt obligatorii pentru to\u021bi angaja\u021bii.","keymeta":"","descriptionmeta":"","image_id":"","image_ids":[],"image_url":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","image_fullurl":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","activegallery":[],"activeattachments":[],"activevideos":[],"videoobj":""},"homefaq":{"id":"6018","status":"1","fixed":"","pagetype":"2","order":"10","idlang":"","status_text":"activ","pagetype_text":"pagetype_SUPLIMENTAR","url_preview":"\/ro\/pagins\/detail\/6018\/1","url":"\/ro\/pagins\/conditiile-de-prestare-a-serviciilor-6018","url_full":"https:\/\/alfalab.md\/ro\/pagins\/conditiile-de-prestare-a-serviciilor-6018","url_canonical":"https:\/\/alfalab.md\/ro\/pagins\/conditiile-de-prestare-a-serviciilor-6018","name":"Condi\u021biile de prestare a serviciilor","title":"Condi\u021biile de prestare a serviciilor (\u00een continuare \u201eCPS\u201d)","urlsuffix":"","description":"<div style=\"text-align: justify;\">Prezen\u021bii \"CPS\" cuprind termenii \u015fi procedurile privitoare la \u00eencheierea \u015fi executarea contractelor de prestare a serviciilor, cererilor \u0219i\/sau comenzilor de prestare a serviciilor medicale semnate de c\u0103tre ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>SRL \u015fi respectivul beneficiar (numit \u00een continuare \"Pacient\"), care au ca obiect analize medicale de laborator \u0219i\/sau consulta\u021bii medicale.<br \/>\r\n\"CPS\" vor constitui parte integrant\u0103 a contractelor de prestare a serviciilor, cererilor \u0219i\/sau comenzilor de prestare a serviciilor (\u00een condi\u021biile stabilite de ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>SRL), \u00een cazul \u00een care nu se specific\u0103 altfel \u00een scris.<br \/>\r\n\"CPS\" vor deveni obligatorii pentru Pacient prin semnarea sau acceptarea t\u0103cit\u0103 a contractelor de prestare a serviciilor, cererilor \u0219i\/sau comenzilor de prestare a serviciilor medicale care vor face referire la prezentele contractele de prestare a serviciilor, cererile \u0219i\/sau comenzile de prestare a serviciilor medicale care sunt plasate pe pagina web www.alfalab.md.<\/div>\r\n\r\n<div style=\"text-align: justify;\">\u00a0<\/div>","description_clear":"Prezen\u021bii \"CPS\" cuprind termenii \u015fi procedurile privitoare la \u00eencheierea \u015fi executarea contractelor de prestare a serviciilor, cererilor \u0219i\/sau comenzilor de prestare a serviciilor medicale semnate de c\u0103tre ALFA diagnostica\u00a0SRL \u015fi respectivul beneficiar (numit \u00een continuare \"Pacient\"), care au ca obiect analize medicale de laborator \u0219i\/sau consulta\u021bii medicale.\r\n\"CPS\" vor constitui parte integrant\u0103 a contractelor de prestare a serviciilor, cererilor \u0219i\/sau comenzilor de prestare a serviciilor (\u00een condi\u021biile stabilite de ALFA diagnostica\u00a0SRL), \u00een cazul \u00een care nu se specific\u0103 altfel \u00een scris.\r\n\"CPS\" vor deveni obligatorii pentru Pacient prin semnarea sau acceptarea t\u0103cit\u0103 a contractelor de prestare a serviciilor, cererilor \u0219i\/sau comenzilor de prestare a serviciilor medicale care vor face referire la prezentele contractele de prestare a serviciilor, cererile \u0219i\/sau comenzile de prestare a serviciilor medicale care sunt plasate pe pagina web www.alfalab.md.\r\n\r\n\u00a0","keymeta":"","descriptionmeta":"","image_id":"","image_ids":[],"image_url":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","image_fullurl":"https:\/\/alfalab.md\/global\/_appl\/templates\/images\/DEFAULTIMG.jpg?","activegallery":[],"activeattachments":[],"activevideos":[],"videoobj":""},"centralcontacts":[{"id":"1","status":"1","contactstype":"1","order":"10","lat":"46.996443276395446","lng":"28.83400963557938","phone":"(022) 82 4444","email":"info@alfalab.md","gmapurl":"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d73195.59567476108!2d28.762697292543173!3d47.01770774165692!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x40c97fb674c4f00d%3A0xeb7ad03b1616706a!2sAlfa%20Diagnostica%20Telecentru!5e0!3m2!1sen!2s!4v1637318628945!5m2!1sen!2s","name":"Laborator central","city":"Chi\u0219in\u0103u","address":"str. N. Testemi\u021banu, 21","nameinfo":"Laborator central","description":"laborator medical, re\u021bea de centre de prelevare analizelor medicale din Chi\u0219in\u0103u, B\u0103l\u021bi","description_clear":"laborator medical, re\u021bea de centre de prelevare analizelor medicale din Chi\u0219in\u0103u, B\u0103l\u021bi","descriptioninfo":"str. N. Testemi\u021banu, 21","descriptioninfo_clear":"str. N. 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Termenul de executare a unei asemenea Analize se va calcula din data prelev\u0103rii repetate a materialului biologic. \u00cen cazul \u00een care materialul biologic nu a fost colectat de personalul Laboratorului, ALFA diagnostica nu este responsabil\u0103 pentru procedura \u0219i condi\u021bii de colectare, p\u0103strare \u0219i transportare a materialului biologic colectat \u00een Laborator \u0219i exactitatea \u0219i calitatea rezultatelor.<\/div>","description_clear":"\u00cen unele cazuri, chiar dac\u0103 preg\u0103tirea c\u0103tre Analize a fost corect\u0103, materialul biologic poate s\u0103 nu corespund\u0103 cerin\u021belor necesare pentru efectuarea Analizei. \u00cen acest caz, Laboratorul va notifica Pacientul, iar Pacientul accept\u0103 cu privire la necesitatea de a repeta procedura de prelevare a materialului biologic, pe care o vom realiza pentru Pacient gratuit. Termenul de executare a unei asemenea Analize se va calcula din data prelev\u0103rii repetate a materialului biologic. \u00cen cazul \u00een care materialul biologic nu a fost colectat de personalul Laboratorului, ALFA diagnostica nu este responsabil\u0103 pentru procedura \u0219i condi\u021bii de colectare, p\u0103strare \u0219i transportare a materialului biologic colectat \u00een Laborator \u0219i exactitatea \u0219i calitatea rezultatelor.","status_text":"activ"},{"id":"4","status":"1","order":"50","name":"Sisteme de testare, metode de investigare \u0219i echipamente","description":"<div style=\"text-align: justify;\">ALFA diagnostica, \u00een mod unilateral, \u0219i f\u0103r\u0103 \u00een\u0219tiin\u021bare prealabil\u0103, la propria discre\u021bie, poate plasa \u0219i\/sau modifica pe site-ul s\u0103u oficial informa\u021bia cu privire la echipamentul utilizat \u0219i sistemele de testare aplicate. La necesitate, Pacientul se oblig\u0103 s\u0103 fac\u0103 cuno\u0219tin\u021b\u0103 cu informa\u021bia actual\u0103, care prezint\u0103 interes pentru Pacient, pe site-ul ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.\u00a0C\u00e2nd Pacientul comand\u0103 o anumit\u0103 Analiz\u0103 sau un Serviciu la ALFA <span style=\"text-align: justify;\">diagnostica<\/span>, \u00een mod automat \u0219i irevocabil \u00ee\u0219i exprim\u0103 acordul la efectuarea Analizei cu ajutorul echipamentului \u0219i\/sau cu aplicarea sistemului de testare \u0219i\/sau a metodei de investigare determinat\u0103\/stabilit\u0103 \u0219i utilizat\u0103 de c\u0103tre ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.\u00a0ALFA <span style=\"text-align: justify;\">diagnostica<\/span>, la propria discre\u021bie, f\u0103r\u0103 indicarea cauzelor \u0219i f\u0103r\u0103 informare prealabil\u0103, poate folosi la efectuarea Analizelor alte sisteme de testare, metode sau echipamente. Caracteristicile anumitor sisteme de testare (inclusiv valorile de referin\u021b\u0103) sunt determinate de c\u0103tre produc\u0103tor.<br \/>\r\nALFA <span style=\"text-align: justify;\">diagnostica<\/span>, la propria discre\u021bie, f\u0103r\u0103 indicarea cauzelor \u0219i f\u0103r\u0103 informare prealabil\u0103, poate atrage pentru efectuarea Serviciilor comandate\/contractate persoane ter\u021be, cu condi\u021bia asigur\u0103rii calit\u0103\u021bii \u0219i ordinii de prestare corespunz\u0103toare.<\/div>","description_clear":"ALFA diagnostica, \u00een mod unilateral, \u0219i f\u0103r\u0103 \u00een\u0219tiin\u021bare prealabil\u0103, la propria discre\u021bie, poate plasa \u0219i\/sau modifica pe site-ul s\u0103u oficial informa\u021bia cu privire la echipamentul utilizat \u0219i sistemele de testare aplicate. La necesitate, Pacientul se oblig\u0103 s\u0103 fac\u0103 cuno\u0219tin\u021b\u0103 cu informa\u021bia actual\u0103, care prezint\u0103 interes pentru Pacient, pe site-ul ALFA diagnostica.\u00a0C\u00e2nd Pacientul comand\u0103 o anumit\u0103 Analiz\u0103 sau un Serviciu la ALFA diagnostica, \u00een mod automat \u0219i irevocabil \u00ee\u0219i exprim\u0103 acordul la efectuarea Analizei cu ajutorul echipamentului \u0219i\/sau cu aplicarea sistemului de testare \u0219i\/sau a metodei de investigare determinat\u0103\/stabilit\u0103 \u0219i utilizat\u0103 de c\u0103tre ALFA diagnostica.\u00a0ALFA diagnostica, la propria discre\u021bie, f\u0103r\u0103 indicarea cauzelor \u0219i f\u0103r\u0103 informare prealabil\u0103, poate folosi la efectuarea Analizelor alte sisteme de testare, metode sau echipamente. Caracteristicile anumitor sisteme de testare (inclusiv valorile de referin\u021b\u0103) sunt determinate de c\u0103tre produc\u0103tor.\r\nALFA diagnostica, la propria discre\u021bie, f\u0103r\u0103 indicarea cauzelor \u0219i f\u0103r\u0103 informare prealabil\u0103, poate atrage pentru efectuarea Serviciilor comandate\/contractate persoane ter\u021be, cu condi\u021bia asigur\u0103rii calit\u0103\u021bii \u0219i ordinii de prestare corespunz\u0103toare.","status_text":"activ"},{"id":"5","status":"1","order":"60","name":"Notificarea privind disponibilitatea rezultatelor","description":"<div style=\"text-align: justify;\">ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>\u00ee\u015fi rezerv\u0103 dreptul de a expedia Pacien\u021bilor s\u0103i notific\u0103ri folosind diferite metode de telecomunica\u021bii privind disponibilitatea rezultatelor Analizelor comandate\/contractate, iar Pacien\u021bii accept\u0103 necondi\u021bionat acest fapt. Pacientul accept\u0103 necondi\u021bionat faptul c\u0103 indic\u00e2nd \u00een momentul \u00eenregistr\u0103rii num\u0103rul de telefon mobil, va primi astfel de notific\u0103ri, num\u0103rul \u0219i frecven\u021ba nefiind condi\u021bionat\u0103 sau limitat\u0103. ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>\u00een orice moment, poate suspenda sau modifica condi\u021biile de prestare a acestui serviciu f\u0103r\u0103 o notificare prealabil\u0103 \u0219i f\u0103r\u0103 careva formalit\u0103\u021bi prestabilite. Mesajele sunt expediate automat, iar ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>nu garanteaz\u0103 livrarea unor astfel de mesaje c\u0103tre destinatar.<\/div>","description_clear":"ALFA diagnostica\u00a0\u00ee\u015fi rezerv\u0103 dreptul de a expedia Pacien\u021bilor s\u0103i notific\u0103ri folosind diferite metode de telecomunica\u021bii privind disponibilitatea rezultatelor Analizelor comandate\/contractate, iar Pacien\u021bii accept\u0103 necondi\u021bionat acest fapt. Pacientul accept\u0103 necondi\u021bionat faptul c\u0103 indic\u00e2nd \u00een momentul \u00eenregistr\u0103rii num\u0103rul de telefon mobil, va primi astfel de notific\u0103ri, num\u0103rul \u0219i frecven\u021ba nefiind condi\u021bionat\u0103 sau limitat\u0103. ALFA diagnostica\u00a0\u00een orice moment, poate suspenda sau modifica condi\u021biile de prestare a acestui serviciu f\u0103r\u0103 o notificare prealabil\u0103 \u0219i f\u0103r\u0103 careva formalit\u0103\u021bi prestabilite. Mesajele sunt expediate automat, iar ALFA diagnostica\u00a0nu garanteaz\u0103 livrarea unor astfel de mesaje c\u0103tre destinatar.","status_text":"activ"},{"id":"6","status":"1","order":"70","name":"Livrarea rezultatelor Analizelor","description":"<div style=\"text-align: justify;\">Rezultatele Analizelor sunt expediate Pacientului numai dup\u0103 validarea (confirmarea preg\u0103tirii) de c\u0103tre un angajat responsabil al ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>a Analizelor comandate \u015fi achitate. Mesajele electronice cu rezultatele Analizelor efectuate sunt expediate automat (f\u0103r\u0103 participarea operatorului-om) la adresa de e-mail, indicat\u0103 de c\u0103tre Pacient \u00een momentul \u00eenregistr\u0103rii, ca un fi\u015fier ata\u015fat \u00een format Adobe\u00ae PDF\u00ae. Indic\u00e2nd \u00een momentul \u00eenregistr\u0103rii adresa de e-mail al Pacientului, Pacientul accept\u0103 necondi\u021bionat astfel s\u0103 primeasc\u0103 rezultatele Analizelor comandate la adresa de e-mail indicat\u0103. Av\u00e2nd \u00een vedere c\u0103 transmiterea de mesaje prin e-mail nu garanteaz\u0103 siguran\u0163a deplin\u0103 a mijloacelor de comunicare \u015fi confiden\u0163ialitatea datelor, ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>nu garanteaz\u0103 livrarea rezultatelor Analizelor, \u015fi nici nu garanteaz\u0103 c\u0103 datele Pacientului nu vor fi interceptate \/ citite de p\u0103r\u0163i ter\u0163e dup\u0103 expedierea lor. Pentru a asigura siguran\u0163a \/ confiden\u0163ialitatea livr\u0103rii rezultatelor Analizelor, Pacientul se oblig\u0103 s\u0103 primeasc\u0103 rezultatele Analizelor personal (sau printr-un reprezentant legal) \u00een unul din oficiile medicale ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>pe suport de h\u00e2rtie, mesajul expediat la adresa email fiind cu titlu informativ referitor la executarea comenzii. \u00cen orice caz obliga\u021bia de a ridica rezultatele Analizelor de la ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>\u00eei revine Pacientului. Neprezentarea la Laborator la data indicat\u0103 \u00een Cerere\/Comand\u0103\/Contract, etc. de efectuare a analizelor de laborator, sau ulterior, pentru ridicarea rezultatelor serviciilor (analizelor) de laborator comandate, decade Pacientul de a \u00eenainta careva preten\u021bii referitor la nelivrare\/neexecutarea Comenzi.\u00a0<br \/>\r\nPrintre motivele nerecep\u0163ion\u0103rii rezultatelor Analizelor la adresa de e-mail indicat\u0103 de c\u0103tre Pacient, pot fi urm\u0103toarele motive:<\/div>\r\n\r\n<ul>\r\n\t<li style=\"text-align: justify;\">domeniul Internet, la care apar\u0163ine adresa Pacientului, a nimerit \u00een \u201elistele negre\u201d (stop list, black mail list, etc.) ale serverilor-participan\u0163i la expedierile \u00een mas\u0103 neautorizate, r\u0103u inten\u0163ionate \u015fi periodice;<\/li>\r\n\t<li style=\"text-align: justify;\">set\u0103rile de securitate pe serverul po\u015ftal al clientului \u00eempiedic\u0103 expedierile \u00een mas\u0103;<\/li>\r\n\t<li style=\"text-align: justify;\">cutia po\u015ftal\u0103 din partea Pacientului este aglomerat\u0103, blocat\u0103 sau inaccesibil\u0103;<\/li>\r\n\t<li style=\"text-align: justify;\">cutia po\u015ftal\u0103 a Pacientului setat\u0103 pentru primirea mesajelor mai mici de 256\u00a0000 de baituri.<\/li>\r\n<\/ul>\r\n\r\n<div style=\"text-align: justify;\">Motivele nerecep\u021bion\u0103rii rezultatelor Analizelor la adresa de e-mail indicat\u0103 de c\u0103tre Pacient men\u021bionate mai sus nu sunt limitative \u0219i pot exista \u0219i alte cauze de nelivrare\/nerecep\u021bion\u0103rii rezultatelor Analizelor la adresa de e-mail.<br \/>\r\n\u00cen cazul \u00een care Pacientul nu a primit mesajul cu rezultatele Analizelor, el este obligat s\u0103 se prezinte personal la Laborator \u0219i s\u0103 se adreseze \u00een termen rezonabil cu o cerere corespunz\u0103toare, care se depune personal la adresa electronic\u0103\u00a0info@alfalab.md\u00a0sau s\u0103 telefoneze la unul din numerele de telefon indicate pe\u00a0<a href=\"http:\/\/www.alfalab.md\/\">www.alfalab.md<\/a>. ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>nu garanteaza disponibilitatea operatorilor call-centru. Eliberarea rezultatelor se va efectua doar PACIENTULUI conform actului de identitate al acestuia sau reprezentantului lui legal \u00een baza procurii autentificate notarial conform legisla\u021biei \u00een vigoare a Republicii Moldova.<\/div>","description_clear":"Rezultatele Analizelor sunt expediate Pacientului numai dup\u0103 validarea (confirmarea preg\u0103tirii) de c\u0103tre un angajat responsabil al ALFA diagnostica\u00a0a Analizelor comandate \u015fi achitate. Mesajele electronice cu rezultatele Analizelor efectuate sunt expediate automat (f\u0103r\u0103 participarea operatorului-om) la adresa de e-mail, indicat\u0103 de c\u0103tre Pacient \u00een momentul \u00eenregistr\u0103rii, ca un fi\u015fier ata\u015fat \u00een format Adobe\u00ae PDF\u00ae. Indic\u00e2nd \u00een momentul \u00eenregistr\u0103rii adresa de e-mail al Pacientului, Pacientul accept\u0103 necondi\u021bionat astfel s\u0103 primeasc\u0103 rezultatele Analizelor comandate la adresa de e-mail indicat\u0103. Av\u00e2nd \u00een vedere c\u0103 transmiterea de mesaje prin e-mail nu garanteaz\u0103 siguran\u0163a deplin\u0103 a mijloacelor de comunicare \u015fi confiden\u0163ialitatea datelor, ALFA diagnostica\u00a0nu garanteaz\u0103 livrarea rezultatelor Analizelor, \u015fi nici nu garanteaz\u0103 c\u0103 datele Pacientului nu vor fi interceptate \/ citite de p\u0103r\u0163i ter\u0163e dup\u0103 expedierea lor. Pentru a asigura siguran\u0163a \/ confiden\u0163ialitatea livr\u0103rii rezultatelor Analizelor, Pacientul se oblig\u0103 s\u0103 primeasc\u0103 rezultatele Analizelor personal (sau printr-un reprezentant legal) \u00een unul din oficiile medicale ALFA diagnostica\u00a0pe suport de h\u00e2rtie, mesajul expediat la adresa email fiind cu titlu informativ referitor la executarea comenzii. \u00cen orice caz obliga\u021bia de a ridica rezultatele Analizelor de la ALFA diagnostica\u00a0\u00eei revine Pacientului. Neprezentarea la Laborator la data indicat\u0103 \u00een Cerere\/Comand\u0103\/Contract, etc. de efectuare a analizelor de laborator, sau ulterior, pentru ridicarea rezultatelor serviciilor (analizelor) de laborator comandate, decade Pacientul de a \u00eenainta careva preten\u021bii referitor la nelivrare\/neexecutarea Comenzi.\u00a0\r\nPrintre motivele nerecep\u0163ion\u0103rii rezultatelor Analizelor la adresa de e-mail indicat\u0103 de c\u0103tre Pacient, pot fi urm\u0103toarele motive:\r\n\r\n\r\n\tdomeniul Internet, la care apar\u0163ine adresa Pacientului, a nimerit \u00een \u201elistele negre\u201d (stop list, black mail list, etc.) ale serverilor-participan\u0163i la expedierile \u00een mas\u0103 neautorizate, r\u0103u inten\u0163ionate \u015fi periodice;\r\n\tset\u0103rile de securitate pe serverul po\u015ftal al clientului \u00eempiedic\u0103 expedierile \u00een mas\u0103;\r\n\tcutia po\u015ftal\u0103 din partea Pacientului este aglomerat\u0103, blocat\u0103 sau inaccesibil\u0103;\r\n\tcutia po\u015ftal\u0103 a Pacientului setat\u0103 pentru primirea mesajelor mai mici de 256\u00a0000 de baituri.\r\n\r\n\r\nMotivele nerecep\u021bion\u0103rii rezultatelor Analizelor la adresa de e-mail indicat\u0103 de c\u0103tre Pacient men\u021bionate mai sus nu sunt limitative \u0219i pot exista \u0219i alte cauze de nelivrare\/nerecep\u021bion\u0103rii rezultatelor Analizelor la adresa de e-mail.\r\n\u00cen cazul \u00een care Pacientul nu a primit mesajul cu rezultatele Analizelor, el este obligat s\u0103 se prezinte personal la Laborator \u0219i s\u0103 se adreseze \u00een termen rezonabil cu o cerere corespunz\u0103toare, care se depune personal la adresa electronic\u0103\u00a0info@alfalab.md\u00a0sau s\u0103 telefoneze la unul din numerele de telefon indicate pe\u00a0www.alfalab.md. ALFA diagnostica\u00a0nu garanteaza disponibilitatea operatorilor call-centru. Eliberarea rezultatelor se va efectua doar PACIENTULUI conform actului de identitate al acestuia sau reprezentantului lui legal \u00een baza procurii autentificate notarial conform legisla\u021biei \u00een vigoare a Republicii Moldova.","status_text":"activ"},{"id":"7","status":"1","order":"80","name":"Pre\u021burile \u0219i procedura de plat\u0103","description":"<div style=\"text-align: justify;\">Pre\u021burile pentru Analize\/Servicii sunt stabilite \u00een mod unilateral \u0219i \u00een mod obiectiv la discre\u021bia ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>\u0219i pot fi modificate, la fel, \u00een mod unilateral la discre\u021bia ALFA <span style=\"text-align: justify;\">diagnostica<\/span>, f\u0103r\u0103 a fi indicate motivele sau f\u0103r\u0103 un aviz prealabil.\u00a0\u00cen acest sens, Pacientul se oblig\u0103 anterior contract\u0103rii serviciilor \u0219i\/sau consulta\u021biilor s\u0103 consulte registratorul ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>pentru a afla pre\u021burile valabile la momentul comand\u0103rii\/contract\u0103rii.\u00a0Plata complet\u0103 pentru Analizele\/Serviciile comandate\/contractate este efectuat\u0103 la plasarea comenzii\/semnarea contractului, \u00eenainte de efectuarea Analizelor \u0219i\/sau prestarea Serviciilor.<\/div>","description_clear":"Pre\u021burile pentru Analize\/Servicii sunt stabilite \u00een mod unilateral \u0219i \u00een mod obiectiv la discre\u021bia ALFA diagnostica\u00a0\u0219i pot fi modificate, la fel, \u00een mod unilateral la discre\u021bia ALFA diagnostica, f\u0103r\u0103 a fi indicate motivele sau f\u0103r\u0103 un aviz prealabil.\u00a0\u00cen acest sens, Pacientul se oblig\u0103 anterior contract\u0103rii serviciilor \u0219i\/sau consulta\u021biilor s\u0103 consulte registratorul ALFA diagnostica\u00a0pentru a afla pre\u021burile valabile la momentul comand\u0103rii\/contract\u0103rii.\u00a0Plata complet\u0103 pentru Analizele\/Serviciile comandate\/contractate este efectuat\u0103 la plasarea comenzii\/semnarea contractului, \u00eenainte de efectuarea Analizelor \u0219i\/sau prestarea Serviciilor.","status_text":"activ"},{"id":"8","status":"1","order":"90","name":"Termenele de executare a Analizelor\/prestare a Serviciilor","description":"<div style=\"text-align: justify;\">Termenele de executare a Analizelor\/prestare a Serviciilor sunt indicate \u00een zile lucr\u0103toare \u015fi pot fi modificate unilateral la discre\u0163ia exclusiv\u0103 a ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>f\u0103r\u0103 indicarea motivelor sau notificare prealabil\u0103.<br \/>\r\nZile lucr\u0103toare sunt zilele stabilite astfel de c\u0103tre administra\u021bia ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.<br \/>\r\nTermenul de executare a comenzii nu include ziua de prelevare a materialului biologic, s\u00e2mbetele \u0219i duminecele c\u00e2t \u0219i zilele nelucr\u0103toare stabilite potrivit legisla\u021biei R. Moldova.<br \/>\r\nPrintre motivele posibile de modificare a termenului de executare a Analizelor (dar f\u0103r\u0103 a se limita la acestea) pot fi: (1) necesitatea de efectuare repetat\u0103 a Analizei conform cerin\u021belor ISO 15189, politicii interne a ALFA <span style=\"text-align: justify;\">diagnostica<\/span>, legisla\u021biei, etc.; (2) situa\u021bii de for\u021b\u0103 major\u0103 (impediment); (3) defectarea echipamentului; (4) \u00eemboln\u0103virea personalului. \u00cen astfel de cazuri ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>poate extinde termenele de executare a Analizelor \u015fi\/sau prestare a Serviciilor pe durata unor astfel de circumstan\u021be, nu mai mult de 3 zile lucr\u0103toare (\u015fi 14 zile lucr\u0103toare \u00een caz de Analize genetice \u015fi morfologice). Dac\u0103 dup\u0103 expirarea noului termen Pacientul nu prime\u0219te rezultatele Analizelor\/Serviciilor achitate, el poate solicita doar returnarea pl\u0103\u0163ii pentru Analize \u015fi Servicii \u00een conformitate cu procedura stabilit\u0103 de ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>\u015fi cu condi\u0163ia prezent\u0103rii documentului ce confirm\u0103 efectuarea pl\u0103\u0163ii \u0219i a buletinului de identitate.<\/div>","description_clear":"Termenele de executare a Analizelor\/prestare a Serviciilor sunt indicate \u00een zile lucr\u0103toare \u015fi pot fi modificate unilateral la discre\u0163ia exclusiv\u0103 a ALFA diagnostica\u00a0f\u0103r\u0103 indicarea motivelor sau notificare prealabil\u0103.\r\nZile lucr\u0103toare sunt zilele stabilite astfel de c\u0103tre administra\u021bia ALFA diagnostica.\r\nTermenul de executare a comenzii nu include ziua de prelevare a materialului biologic, s\u00e2mbetele \u0219i duminecele c\u00e2t \u0219i zilele nelucr\u0103toare stabilite potrivit legisla\u021biei R. Moldova.\r\nPrintre motivele posibile de modificare a termenului de executare a Analizelor (dar f\u0103r\u0103 a se limita la acestea) pot fi: (1) necesitatea de efectuare repetat\u0103 a Analizei conform cerin\u021belor ISO 15189, politicii interne a ALFA diagnostica, legisla\u021biei, etc.; (2) situa\u021bii de for\u021b\u0103 major\u0103 (impediment); (3) defectarea echipamentului; (4) \u00eemboln\u0103virea personalului. \u00cen astfel de cazuri ALFA diagnostica\u00a0poate extinde termenele de executare a Analizelor \u015fi\/sau prestare a Serviciilor pe durata unor astfel de circumstan\u021be, nu mai mult de 3 zile lucr\u0103toare (\u015fi 14 zile lucr\u0103toare \u00een caz de Analize genetice \u015fi morfologice). Dac\u0103 dup\u0103 expirarea noului termen Pacientul nu prime\u0219te rezultatele Analizelor\/Serviciilor achitate, el poate solicita doar returnarea pl\u0103\u0163ii pentru Analize \u015fi Servicii \u00een conformitate cu procedura stabilit\u0103 de ALFA diagnostica\u00a0\u015fi cu condi\u0163ia prezent\u0103rii documentului ce confirm\u0103 efectuarea pl\u0103\u0163ii \u0219i a buletinului de identitate.","status_text":"activ"},{"id":"9","status":"1","order":"100","name":"Regulile de utilizare a cardului personal ALFA diagnostica","description":"<ol>\r\n\t<li style=\"text-align: justify;\">Cardul de plastic personal ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>(\u00een continuare \u2013 Card) se ofer\u0103 spre utilizare gratuit \u015fi este proprietate a ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.<\/li>\r\n\t<li style=\"text-align: justify;\">Cardul este o cheie electronic\u0103 (purt\u0103toare a unei combina\u021bii unice, const\u00e2nd din num\u0103rul cardului \u015fi codul CVV), care asigur\u0103 acces sigur \u015fi personalizat la cabinetul personal.<\/li>\r\n\t<li style=\"text-align: justify;\">Cardul nu este un card cu acumulare \u015fi are un termen de valabilitate limitat.<\/li>\r\n\t<li style=\"text-align: justify;\">Perioada de valabilitate a Cardului \u015fi m\u0103rimea de reducere pentru fiecare Card se stabilesc exclusiv de c\u0103tre ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.<\/li>\r\n\t<li style=\"text-align: justify;\">Cardul poate permite titularului s\u0103u, \u00een condi\u021biile stabilite de ALFA <span style=\"text-align: justify;\">diagnostica<\/span>, s\u0103 beneficieze de anumite Servicii prestate de ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>la un pre\u021b mai avantajos (cu reducere de la pre\u021bul standard la Analize\/Servicii care este \u00een vigoare la momentul efectu\u0103rii pl\u0103\u021bii de c\u0103tre titularul Cardului).<\/li>\r\n\t<li style=\"text-align: justify;\">\u00cen timpul campaniilor de promovare a v\u00e2nz\u0103rilor sau a promo\u021biilor de orice gen, reducerile, oferite \u00een cadrul campaniilor sau promo\u021biilor, \u015fi reducerile de Card nu se \u00eensumeaz\u0103.<\/li>\r\n\t<li style=\"text-align: justify;\">Despre toate modific\u0103rile (inclusiv, printre altele, privind termenul de valabilitate a Cardului \u015fi\/sau m\u0103rimea reducerii) ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>poate notifica titularul prin intermediul\u00a0www.alfalab.md, e-mail, telefon sau alte mijloace f\u0103r\u0103 a indica motivele.<\/li>\r\n\t<li style=\"text-align: justify;\">ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>poate anula Cardul \u0219i sau anula\/mic\u0219ora reducerea \u00een orice moment, f\u0103r\u0103 notificare prealabil\u0103 \u015fi f\u0103r\u0103 a indica motivele.<\/li>\r\n\t<li style=\"text-align: justify;\">Cardul este personal (din momentul \u00eenregistr\u0103rii titularului Cardului \u00een sistemul informa\u021bional ALFA <span style=\"text-align: justify;\">diagnostica<\/span>) \u015fi nu poate fi transmis pentru utilizare unei alte persoane dec\u00e2t cea pentru care a fost eliberat \u0219i \u00eenregistrat \u00een sistemul informa\u021bional ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.<\/li>\r\n\t<li style=\"text-align: justify;\">Cardul urmeaz\u0103 a fi prezentat anterior \u00eenregistr\u0103rii comenzii \u015fi calcularea costului total al Serviciilor selectate.<\/li>\r\n\t<li style=\"text-align: justify;\">Un Card pierdut poate, la discre\u021bia ALFA <span style=\"text-align: justify;\">diagnostica<\/span>, fi \u00eenlocuit cu unul echivalent, cu condi\u021bia ca titularul sau reprezentantul s\u0103u legal autorizat s\u0103 se adreseze la ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>cu o declara\u021bie privind pierderea cardului \u00een termen rezonabil \u015fi s\u0103 prezinte buletinul de identitate, precum \u015fi o procur\u0103 legalizat\u0103 notarial pe numele reprezentantului (\u00een cazul \u00een care la ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>se adreseaz\u0103 reprezentantul). \u00a0<\/li>\r\n\t<li style=\"text-align: justify;\">Necunoa\u0219terea regulilor de utilizare a Cardului nu este un motiv pentru preten\u021bii din partea titularului Cardului la adresa ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.<\/li>\r\n<\/ol>","description_clear":"Cardul de plastic personal ALFA diagnostica\u00a0(\u00een continuare \u2013 Card) se ofer\u0103 spre utilizare gratuit \u015fi este proprietate a ALFA diagnostica.\r\n\tCardul este o cheie electronic\u0103 (purt\u0103toare a unei combina\u021bii unice, const\u00e2nd din num\u0103rul cardului \u015fi codul CVV), care asigur\u0103 acces sigur \u015fi personalizat la cabinetul personal.\r\n\tCardul nu este un card cu acumulare \u015fi are un termen de valabilitate limitat.\r\n\tPerioada de valabilitate a Cardului \u015fi m\u0103rimea de reducere pentru fiecare Card se stabilesc exclusiv de c\u0103tre ALFA diagnostica.\r\n\tCardul poate permite titularului s\u0103u, \u00een condi\u021biile stabilite de ALFA diagnostica, s\u0103 beneficieze de anumite Servicii prestate de ALFA diagnostica\u00a0la un pre\u021b mai avantajos (cu reducere de la pre\u021bul standard la Analize\/Servicii care este \u00een vigoare la momentul efectu\u0103rii pl\u0103\u021bii de c\u0103tre titularul Cardului).\r\n\t\u00cen timpul campaniilor de promovare a v\u00e2nz\u0103rilor sau a promo\u021biilor de orice gen, reducerile, oferite \u00een cadrul campaniilor sau promo\u021biilor, \u015fi reducerile de Card nu se \u00eensumeaz\u0103.\r\n\tDespre toate modific\u0103rile (inclusiv, printre altele, privind termenul de valabilitate a Cardului \u015fi\/sau m\u0103rimea reducerii) ALFA diagnostica\u00a0poate notifica titularul prin intermediul\u00a0www.alfalab.md, e-mail, telefon sau alte mijloace f\u0103r\u0103 a indica motivele.\r\n\tALFA diagnostica\u00a0poate anula Cardul \u0219i sau anula\/mic\u0219ora reducerea \u00een orice moment, f\u0103r\u0103 notificare prealabil\u0103 \u015fi f\u0103r\u0103 a indica motivele.\r\n\tCardul este personal (din momentul \u00eenregistr\u0103rii titularului Cardului \u00een sistemul informa\u021bional ALFA diagnostica) \u015fi nu poate fi transmis pentru utilizare unei alte persoane dec\u00e2t cea pentru care a fost eliberat \u0219i \u00eenregistrat \u00een sistemul informa\u021bional ALFA diagnostica.\r\n\tCardul urmeaz\u0103 a fi prezentat anterior \u00eenregistr\u0103rii comenzii \u015fi calcularea costului total al Serviciilor selectate.\r\n\tUn Card pierdut poate, la discre\u021bia ALFA diagnostica, fi \u00eenlocuit cu unul echivalent, cu condi\u021bia ca titularul sau reprezentantul s\u0103u legal autorizat s\u0103 se adreseze la ALFA diagnostica\u00a0cu o declara\u021bie privind pierderea cardului \u00een termen rezonabil \u015fi s\u0103 prezinte buletinul de identitate, precum \u015fi o procur\u0103 legalizat\u0103 notarial pe numele reprezentantului (\u00een cazul \u00een care la ALFA diagnostica\u00a0se adreseaz\u0103 reprezentantul). \u00a0\r\n\tNecunoa\u0219terea regulilor de utilizare a Cardului nu este un motiv pentru preten\u021bii din partea titularului Cardului la adresa ALFA diagnostica.","status_text":"activ"},{"id":"10","status":"1","order":"110","name":"Desf\u0103\u015furarea promo\u0163iilor sau campaniilor de promovare","description":"<div style=\"text-align: justify;\">Periodic, la propria discre\u021bie, ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>poate (nefiind obligat\u0103 s\u0103 fac\u0103 acest lucru) s\u0103 anun\u0163e desf\u0103\u015furarea diferitor promo\u0163ii sau campanii de promovare (\u00een continuare \u2013 promo\u0163ie).<br \/>\r\nDurata de derulare a promo\u021biei este \u00eentotdeauna limitat\u0103 at\u00e2t de data de desf\u0103\u0219urare, c\u00e2t \u015fi de timpul de colectare a materialului biologic. Mai mult ca at\u00e2t, \u00een cazul unei cereri sporite la Serviciul respectiv sau din alte motive, ALFA <span style=\"text-align: justify;\">diagnostica<\/span> \u00ee\u015fi rezerv\u0103 dreptul de a sista \u00een orice moment desf\u0103\u015furarea \u00een continuare a oric\u0103rei promo\u0163ii, dac\u0103 num\u0103rul de solicitan\u0163i ai serviciului respectiv va dep\u0103\u015fi limita stabilit\u0103 \u00een mod exclusiv de compania ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.<br \/>\r\n\u00cen acest caz, ALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>va anun\u0163a despre \u00eencetarea anticipat\u0103 a promo\u0163iei, pe site-ul oficial \u015fi\/sau prin intermediul altor mijloace de distribuire a informa\u0163iei, la discre\u0163ia ALFA <span style=\"text-align: justify;\">diagnostica<\/span>.<br \/>\r\nALFA <span style=\"text-align: justify;\">diagnostica\u00a0<\/span>nu poart\u0103 r\u0103spundere fa\u0163\u0103 de persoanele care nu au reu\u015fit s\u0103 participe la promo\u021bie, \u00een leg\u0103tur\u0103 cu terminarea\/sistarea acesteia din orice motive (inclusiv cea anticipat\u0103).\u00a0<br \/>\r\n\u00cen cazul divergen\u021belor \u00eentre textul acestor Condi\u021bii de prestare a serviciilor \u00een limba rom\u00e2n\u0103 \u0219i rus\u0103, textul \u00een limba rom\u00e2n\u0103 va avea prioritate.<\/div>","description_clear":"Periodic, la propria discre\u021bie, ALFA diagnostica\u00a0poate (nefiind obligat\u0103 s\u0103 fac\u0103 acest lucru) s\u0103 anun\u0163e desf\u0103\u015furarea diferitor promo\u0163ii sau campanii de promovare (\u00een continuare \u2013 promo\u0163ie).\r\nDurata de derulare a promo\u021biei este \u00eentotdeauna limitat\u0103 at\u00e2t de data de desf\u0103\u0219urare, c\u00e2t \u015fi de timpul de colectare a materialului biologic. Mai mult ca at\u00e2t, \u00een cazul unei cereri sporite la Serviciul respectiv sau din alte motive, ALFA diagnostica \u00ee\u015fi rezerv\u0103 dreptul de a sista \u00een orice moment desf\u0103\u015furarea \u00een continuare a oric\u0103rei promo\u0163ii, dac\u0103 num\u0103rul de solicitan\u0163i ai serviciului respectiv va dep\u0103\u015fi limita stabilit\u0103 \u00een mod exclusiv de compania ALFA diagnostica.\r\n\u00cen acest caz, ALFA diagnostica\u00a0va anun\u0163a despre \u00eencetarea anticipat\u0103 a promo\u0163iei, pe site-ul oficial \u015fi\/sau prin intermediul altor mijloace de distribuire a informa\u0163iei, la discre\u0163ia ALFA diagnostica.\r\nALFA diagnostica\u00a0nu poart\u0103 r\u0103spundere fa\u0163\u0103 de persoanele care nu au reu\u015fit s\u0103 participe la promo\u021bie, \u00een leg\u0103tur\u0103 cu terminarea\/sistarea acesteia din orice motive (inclusiv cea anticipat\u0103).\u00a0\r\n\u00cen cazul divergen\u021belor \u00eentre textul acestor Condi\u021bii de prestare a serviciilor \u00een limba rom\u00e2n\u0103 \u0219i rus\u0103, textul \u00een limba rom\u00e2n\u0103 va avea prioritate.","status_text":"activ"}],"seotematical":{"title":"T_contact","keymeta":"keymeta contact","descmeta":"descmeta contact","canonical":"https:\/\/alfalab.md\/ro\/contact"}}}
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